Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Aaliyah Lombardi

Castle Hill,NSW

Summary

I am 16 years old. I am highly motivated and I believe to be a hard working person, friendly, patient, confident, great with communication and loyal towards my peers and new comers. I am able to multitask and complete set work given to me. I consider myself to be clean and organised person as presentation is very important to me. My availability at the moment is weekends and Thursday afternoons.

Overview

2
2
years of professional experience

Work History

Office Duties

GLO Painting Pty Ltd
02.2023 - Current
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Maintained and updated office records, both digital and physical.
  • Managed daily data entry and kept clerical information accurate and up-to-date.

Customer Service Representative

The School Locker
01.2024 - 03.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

Year 10 -

St John XXIII Catholic College
Stanhope Gardens, NSW

Skills

  • Data Entry
  • Office Procedures
  • Listening Skills
  • Customer Service
  • Multi-Tasking Skill
  • Documentation
  • Administrative Support
  • Teamwork and collaboration
  • Friendly, positive attitude
  • Customer service
  • Problem-solving
  • Attention to detail
  • Time management
  • Dependable and responsible
  • Multitasking
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Organizational skills
  • Calm under pressure
  • Active listening
  • Decision-making
  • Verbal communication

Personal Information

  • Age: 16
  • Date of Birth: 23/01/2009

Timeline

Customer Service Representative

The School Locker
01.2024 - 03.2025

Office Duties

GLO Painting Pty Ltd
02.2023 - Current

Year 10 -

St John XXIII Catholic College

Similar Profiles

CREATE PROFILE
Aaliyah Lombardi