Ana Loncar
Edensor Park,NSW
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating. Strength in building excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Third in Charge
JD Sports Fashion Australia
09.2023 - Current
- Managed budgets effectively, ensuring optimal allocation of resources while meeting financial targets consistently.
- Implemented efficient procedures to enhance productivity across multiple departments.
- Implemented innovative marketing strategies that expanded brand awareness and increased sales revenue.
- Oversaw daily operations efficiently, ensuring adherence to established policies and procedures at all times.
- Increased team efficiency by implementing time-saving procedures.
- Mentored junior staff members to enhance their professional growth and improve team dynamics.
- Enhanced customer satisfaction levels by addressing concerns promptly and implementing effective solutions.
- Resolved conflicts between employees to maintain positive and productive work environments.
Department Supervisor
JD Sports Fashion Australia
09.2020 - 09.2023
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Provided ongoing training opportunities to keep staff up-to-date on best practices in their respective roles, resulting in improved overall performance ratings across the board.
Sales Associate
Rebel Sport
09.2018 - 09.2020
- Built relationships with customers to encourage repeat business.
- Handled cash register, returns, and refunds.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Diploma - Counselling
TAFE NSW
Wetherill Park, NSW11.2020
High School Diploma -
St Johns Park High School
St Johns Park, 2176 NSW11.2019
Skills
- Computer Skills
- Data Entry
- Effective Leadership
- Effective Communication
- Delegation Abilities
- Staff Training and Development
- Innovation Skills
- Problem-Solving
- Customer Service Management
- Goal Setting and Tracking
- Loss prevention strategies
- Reliability
Referee
Matthew Rolfe
Store Manager
JD Sports, Blacktown
0450 339 607
Mark Polinar
Assistant Store Manager
JD Sports, Wetherill Park
0430 368 802
Timeline
Third in Charge
JD Sports Fashion Australia
09.2023 - Current
Department Supervisor
JD Sports Fashion Australia
09.2020 - 09.2023
Sales Associate
Rebel Sport
09.2018 - 09.2020
Diploma - Counselling
TAFE NSW
High School Diploma -
St Johns Park High School
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