Open To Work
Ana María Morales Fonseca
Melbourne,VIC
Summary
Results-driven Hospitality and Tourism Business Administrator specializing in wine, coffee, and beverage management. Expertise in operational management and commercial advisory within the food and beverage sector. Trained sommelier, barista, and bartender with hands-on experience in team leadership, inventory control, and revenue optimization.
Overview
5
5
years of professional experience
Work History
Volunteer in bar and reception
Melo Hostel
La Barra -Colombia
12.2025 - 12.2025
- Managed drink orders efficiently to maintain service quality in fast-paced setting.
- Assisted guests with check-in and check-out processes.
- Coordinated guest activities and events to enrich overall experience.
- Provided information about local attractions and services to guests.
- Collaborated with volunteers to foster a supportive work environment.
Bartender
Coco Restaurant
Bogota D.C. - Colombia
06.2025 - 11.2025
- Prepared and served classic and signature cocktails and coffee-based beverages.
- Assisted with daily bar production and beverage preparation, ensuring readiness of ingredients, garnishes, and tools for efficient service.
- Provided personalized customer service while maintaining organization, cleanliness, and adherence to hygiene and safety standards behind the bar.
- Delivered excellent customer service in a fast-paced dining environment, enhancing guest experience and satisfaction.
Wine Cellar Assistant & Commercial Advisor
The Wine Store
01.2025 - 06.2025
- Provided personalized wine selection and pairing consultations, managed wine cellar operations including inventory control, storage optimization, and product rotation to enhance customer experience.
- Delivered exceptional customer service in retail environments and private events, supported wine tastings and product launch events to foster customer engagement.
- Achieved sales targets through direct sales and effective commercial closing techniques, contributing to overall revenue growth.
Marketing and events assistan
Biohotel Organic Suites
Bogota D.C. - Colombia
08.2024 - 12.2024
- Organized logistics for on-site events and wellness activities to enhance participant experience.
- Developed innovative cocktail recipes using fresh ingredients to elevate event offerings.
- Coordinated room allocations and managed reservations to ensure guest satisfaction.
- Assisted guest check-in and check-out processes efficiently.
- Assisted in the preparation of reports, presentations and correspondence.
- Entered data into databases accurately and efficiently.
Specialty Coffee Barista
Café Niebla
01.2024 - 08.2024
- Prepared specialty coffee beverages using various brewing methods, created latte art, and delivered personalized customer service to enhance customer experience.
- Crafted specialty coffee beverages tailored to individual customer preferences, ensuring satisfaction and repeat business.
- Prepare tea infusions and non-coffee beverage alternatives.
- Operate cash management systems including opening and closing procedures.
- Maintained a clean and organized workspace to ensure safety and efficiency.
- Assisted in inventory management by restocking supplies to maintain optimal service levels and prevent shortages.
Shift Manager
McDonald's
Bogota D.C. - Colombia
01.2023 - 01.2024
- Supervised cash handling operations and controlled inventory to ensure accuracy and compliance.
- Led team management aligned with restaurant positioning and standards.
- Implemented food safety protocols and quality control measures.
- Enhanced customer experience department operations to increase sales and operational efficiency.
- Supervised team during peak shifts, ensuring efficient service and customer satisfaction.
- Managed inventory levels and ordered supplies to support consistent operational flow.
Experience Team Lead Coach
McDonald's
Bogota D.C. - Colombia
01.2021 - 12.2022
- Trained experience leaders and crew members in customer service excellence, enhancing guest satisfaction.
- Created staff schedules, ensuring compliance with experience leader standards to optimize team performance.
- Collaborated with experience management team on operational improvements.
- Managed restaurant marketing initiatives and administrative operations.
Education
Technical Certification - Wine, Bartending, and Coffee-based Beverages
Mariano Moreno Institute
11-2025
Bachelor's Degree - Hospitality and Tourism Business Administration
Corporación Universitaria UNITEC
09-2025
Technical Certification - Event Operations
SENA (National Learning Service)
01-2020
Skills
- Beverage preparation
- Bartending proficiency
- Event coordination
- Customer service
- Inventory management
- Sales strategies
- Marketing strategies
- Team leadership
Key Certifications
- Travel Agent, On Vacation, 05/01/25
- Cocktail Making and Service Course, Diageo Learning For Life
Personal Information
- Number: 416256512
- anamamf18@gmail.com
- 1/221 PeelSt, North Melbourne VIC 3051
Languages
Spanish
Native/ Bilingual
English
Professional
Work Preference
Job Search Status
Open to workWork Type
Part TimeLocation Preference
On-SiteSalary Range
$0/hr - $1000/hrTimeline
Volunteer in bar and reception
Melo Hostel
12.2025 - 12.2025
Bartender
Coco Restaurant
06.2025 - 11.2025
Wine Cellar Assistant & Commercial Advisor
The Wine Store
01.2025 - 06.2025
Marketing and events assistan
Biohotel Organic Suites
08.2024 - 12.2024
Specialty Coffee Barista
Café Niebla
01.2024 - 08.2024
Shift Manager
McDonald's
01.2023 - 01.2024
Experience Team Lead Coach
McDonald's
01.2021 - 12.2022
Technical Certification - Wine, Bartending, and Coffee-based Beverages
Mariano Moreno Institute
Bachelor's Degree - Hospitality and Tourism Business Administration
Corporación Universitaria UNITEC
Technical Certification - Event Operations
SENA (National Learning Service)