Ana Michelsen
Sydney,NSW
Overview
23
23
years of professional experience
Work History
Customer Engagement Coordinator
Bayer S/A
Sao Paulo, Brazil
03.2023 - 04.2025
- Operated a variety of machinery and tools safely and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Operated equipment and machinery according to safety guidelines.
- Completed routine maintenance and repair.
Marketing Campaign Coordinator
Bayer S/A
Sao Paulo, Brazil
08.2021 - 03.2023
- Collaborated with other departments to ensure alignment between marketing initiatives and company goals.
- Coordinated with designers to create visuals that support the messaging of each campaign.
- Documented best practices for creating successful marketing campaigns across multiple channels.
- Optimized existing campaigns by making adjustments based on performance data analysis.
- Managed the production process of all campaigns from concept to completion.
Sales Forecast Specialist
Bayer S/A
Sao Paulo, Brazil
05.2018 - 08.2021
- Conducted regular meetings with staff to review progress and address any concerns.
- Implemented process improvements to increase efficiency and reduce costs.
- Assisted in developing strategies to increase customer satisfaction levels.
- Provided technical support for customers in resolving complex issues.
Customer Interaction Sr Analyst
Bayer S/A
Sao Paulo, Brazil
03.2003 - 05.2018
- Conducted extensive research into industry trends and competitive analysis.
- Collaborated with IT teams on new tools and technologies.
- Led meetings with stakeholders to discuss objectives and budgets.
- Maintained updated knowledge base on industry trends and best practices.
- Drafted documents that outlined processes, procedures, and best practices.
- Developed training materials for end users.
- Identified needs of customers promptly and efficiently.
Intern Trainee
Bayer S/A
Sao Paulo, Brazil
08.2002 - 03.2003
- Organized promotional events to increase brand awareness among target audiences.
- Participated in brainstorming sessions to generate ideas for new marketing campaigns.
- Performed administrative tasks such as filing, data entry, and document preparation.
- Prepared documents for review by senior management personnel.
Education
Bachelor - Business
Unisinos - Universidade Do Vale Do Rio Do Sinos
Sao Leopoldo, Brazil12-2010
Skills
- Customer relationship management
- Data analysis
- Marketing campaign management
- Customer satisfaction strategies
- Process improvement
- Technical support
- Industry trend research
- Stakeholder engagement
- Team collaboration
- Effective communication
- Problem solving
- Client relationship building
- Brand awareness
- Project management
- Training development
- Visual communication
Languages
Portuguese
Native/ Bilingual
English
Professional
Spanish
Professional
Timeline
Customer Engagement Coordinator
Bayer S/A
03.2023 - 04.2025
Marketing Campaign Coordinator
Bayer S/A
08.2021 - 03.2023
Sales Forecast Specialist
Bayer S/A
05.2018 - 08.2021
Customer Interaction Sr Analyst
Bayer S/A
03.2003 - 05.2018
Intern Trainee
Bayer S/A
08.2002 - 03.2003
Bachelor - Business
Unisinos - Universidade Do Vale Do Rio Do Sinos