Overview
Work History
Education
Skills
Languages
Timeline
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Ana Michelsen

Sydney,NSW

Overview

23
23
years of professional experience

Work History

Customer Engagement Coordinator

Bayer S/A
Sao Paulo, Brazil
03.2023 - 04.2025
  • Operated a variety of machinery and tools safely and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Operated equipment and machinery according to safety guidelines.
  • Completed routine maintenance and repair.

Marketing Campaign Coordinator

Bayer S/A
Sao Paulo, Brazil
08.2021 - 03.2023
  • Collaborated with other departments to ensure alignment between marketing initiatives and company goals.
  • Coordinated with designers to create visuals that support the messaging of each campaign.
  • Documented best practices for creating successful marketing campaigns across multiple channels.
  • Optimized existing campaigns by making adjustments based on performance data analysis.
  • Managed the production process of all campaigns from concept to completion.

Sales Forecast Specialist

Bayer S/A
Sao Paulo, Brazil
05.2018 - 08.2021
  • Conducted regular meetings with staff to review progress and address any concerns.
  • Implemented process improvements to increase efficiency and reduce costs.
  • Assisted in developing strategies to increase customer satisfaction levels.
  • Provided technical support for customers in resolving complex issues.

Customer Interaction Sr Analyst

Bayer S/A
Sao Paulo, Brazil
03.2003 - 05.2018
  • Conducted extensive research into industry trends and competitive analysis.
  • Collaborated with IT teams on new tools and technologies.
  • Led meetings with stakeholders to discuss objectives and budgets.
  • Maintained updated knowledge base on industry trends and best practices.
  • Drafted documents that outlined processes, procedures, and best practices.
  • Developed training materials for end users.
  • Identified needs of customers promptly and efficiently.

Intern Trainee

Bayer S/A
Sao Paulo, Brazil
08.2002 - 03.2003
  • Organized promotional events to increase brand awareness among target audiences.
  • Participated in brainstorming sessions to generate ideas for new marketing campaigns.
  • Performed administrative tasks such as filing, data entry, and document preparation.
  • Prepared documents for review by senior management personnel.

Education

Bachelor - Business

Unisinos - Universidade Do Vale Do Rio Do Sinos
Sao Leopoldo, Brazil
12-2010

Skills

  • Customer relationship management
  • Data analysis
  • Marketing campaign management
  • Customer satisfaction strategies
  • Process improvement
  • Technical support
  • Industry trend research
  • Stakeholder engagement
  • Team collaboration
  • Effective communication
  • Problem solving
  • Client relationship building
  • Brand awareness
  • Project management
  • Training development
  • Visual communication

Languages

Portuguese
Native/ Bilingual
English
Professional
Spanish
Professional

Timeline

Customer Engagement Coordinator

Bayer S/A
03.2023 - 04.2025

Marketing Campaign Coordinator

Bayer S/A
08.2021 - 03.2023

Sales Forecast Specialist

Bayer S/A
05.2018 - 08.2021

Customer Interaction Sr Analyst

Bayer S/A
03.2003 - 05.2018

Intern Trainee

Bayer S/A
08.2002 - 03.2003

Bachelor - Business

Unisinos - Universidade Do Vale Do Rio Do Sinos

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Ana Michelsen