ANA NIUMATA
Carindale,QLD
Summary
Competent Accounts Receivable Specialist carrying out all accounts receivable functions in high volume environments. Proficient in tracking payments, resolving billing issues and preparing account statements. Recognised as dedicated professional driven to meet team targets and enhance bottom-line performance.
Overview
17
17
years of professional experience
Work History
Finance Officer, Accounts Team
MLCOA QLD
11.2022 - 02.2024
- Optimised cash flow management, ensuring timely payment of invoices and reducing outstanding debts.
- Streamlined financial processes for increased efficiency and accuracy in reporting.
- Collaborated effectively with cross-functional teams to achieve shared financial goals and objectives.
- Collaborated with team leaders to define standards, policies and procedures to meet company revenue goals.
Apprenticeship Field Officer
MEGT Australia
08.2015 - 10.2022
- Completed and lodged National Training Contracts for eligible Australian Apprentices/Trainees with the State Training Authority (STA).
- Developed strong relationships with stakeholders, fostering trust and open lines of communication during site visits and meetings.
- Increased client satisfaction levels by providing timely and accurate information on project progress.
- Processed incentive payments to employers and personal benefits and Trade Support Loans to registered apprentices and trainees.
- Provided advice to employers and apprentices on relevant training packages.
Customer Relations Specialist
Telstra Business Centre
09.2011 - 07.2015
- Improved customer satisfaction by addressing concerns promptly and providing effective solutions.
- Served as a liaison between technical support teams and customers to ensure timely problem resolution.
- Maintained accurate records of client interactions, tracking progress towards resolution and identifying trends for process improvements.
- Established rapport with clients during initial contact, setting the stage for positive interactions throughout their experience with the company.
- Managed on average 30 calls in a high-volume call centre, maintaining professionalism and exceptional quality of support.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Consultant
Telstra Business Centre
02.2007 - 08.2011
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Managed customer escalations to senior staff or management when necessary, ensuring the appropriate level of attention was provided for a resolution.
- Handled high call volumes while maintaining a courteous and professional demeanour.
- Participated in cross-functional projects aimed at improving overall company performance and customer experience.
- Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Completed 40 inbound and outbound follow-up calls each day to customers.
Education
High School Diploma -
St John's Regional College
Melbourne, VICBachelor of Theology - Theology
Alphacrucis College
Brisbane, QLD03-2028
Skills
- Exceptional communication
- Data entry
- Critical thinking
- Computer proficiency
- Team development
- Administrative support
- Call centre experience
- Professional telephone demeanour
Timeline
Finance Officer, Accounts Team
MLCOA QLD
11.2022 - 02.2024
Apprenticeship Field Officer
MEGT Australia
08.2015 - 10.2022
Customer Relations Specialist
Telstra Business Centre
09.2011 - 07.2015
Customer Service Consultant
Telstra Business Centre
02.2007 - 08.2011
High School Diploma -
St John's Regional College
Bachelor of Theology - Theology
Alphacrucis College
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