Ana Ramos
West End,QLD
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Restaurant Manager
RockPool Dinning Group, El Camino Cantina/WingHaus Showgrounds
01.2023 - Current
- Leadership and administration skills.
- Control of purchases and stock of products necessary for the operation of the restaurant.
- Bartender, host, pass master and run the perfect shift.
- Sales and labor controls, open and close the restaurant.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Recruited and hired employees offering talent, charisma and experience to restaurant team.
Assistant Restaurant Manager/Supervisor
RockPool Dinning Group, The Bavarian Caxton
05.2022 - 01.2023
- Leadership and administration skills.
- Control of purchases and stock of products necessary for the operation of the restaurant.
- Bartender, host, pass master and run the perfect shift.
- Sales and labor controls, open and close the restaurant.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Recruited and hired employees offering talent, charisma and experience to restaurant team.
Food and Beverage Attendant
Howard Smith Wharves, Felons Barrel Hall
06.2021 - 07.2022
- Serving drinks on a tray, run with 3 plates as a runner, taking orders, table service, pass master, bartender, event waitress, clean and organize the tables, assist costumers whenever necessary and assist in the organization of the restaurant cleaning and tidying the cutlery at the end of the shift.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
Food and Beverage Attendant
Howard Smith Wharves
06.2021 - 05.2022
- Serving drinks on a tray, run with 3 plates as a runner, taking orders, table service, pass master, bartender, event waitress, clean and organize the tables, assist costumers whenever necessary and assist in the organization of the restaurant cleaning and tidying the cutlery at the end of the shift.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
Education
General English
EC English School
Brisbane, QLDBachelor of Arts - Marketing Specialist
Federal University of Rio Grande Do Norte
Brazil06.2019
Skills
- Responsible, proactive, charismatic, efficient, experienced to deal with public, good communication skills, good leadership and administration skills
- Staff Supervision
- Team Leadership
- Budget Controls
- Food Safety and Quality
- Sales and Marketing
- Business Planning
Certification
- R SA
- Blue Card
Languages
English
Full Professional
Portuguese
Native or Bilingual
Timeline
Assistant Restaurant Manager
RockPool Dinning Group, El Camino Cantina/WingHaus Showgrounds
01.2023 - Current
Assistant Restaurant Manager/Supervisor
RockPool Dinning Group, The Bavarian Caxton
05.2022 - 01.2023
Food and Beverage Attendant
Howard Smith Wharves, Felons Barrel Hall
06.2021 - 07.2022
Food and Beverage Attendant
Howard Smith Wharves
06.2021 - 05.2022
General English
EC English School
Bachelor of Arts - Marketing Specialist
Federal University of Rio Grande Do Norte
- R SA
- Blue Card
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