Ana Vocales
Sydney,AUSTRALIA
Summary
An experienced and dedicated Human Resources Assistant with in-depth knowledge of administrative processes and managing successful relationships with employees. Ability to maintain an organized employee database by collecting records, and carefully organizing paperwork associated with existing and future employees.
Overview
12
12
years of professional experience
Work History
HR Admin
Prosper Virtual Assistants
2020.11 - 2024.03
- Developed and maintained HR databases and records, ensuring data accuracy and privacy standards were met
- Organized and managed multiple data files, prioritizing and responding to emails and conducting exam assessment
- Created and maintained a filing system
- Provided administrative support to multiple departments
- Created and maintained VAs contracts and other HR documents, ensuring compliance with company policies and legal requirements.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding.
- Prepared new hire letters, employee contracts, and corporate policies.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Updated HR database with new employee information, changes in benefits, and other details.
- Managed complex benefits administration tasks, ensuring timely enrollment and accurate record-keeping for all employees.
Customer Sales Assistant
Jpark Island Resort And Waterpark, Cebu
2019.06 - 2020.02
- Assisted with various marketing tasks and projects, including social media management, content creation(in japanese translation), and market research
- Collaborated with team members to develop and implement marketing strategies to promote Jpark Spa products and services
- Provided personalized recommendations based on customer needs to boost sales and satisfaction levels.
- Utilized strong communication skills to effectively upsell relevant add-on products or services during transactions.
- Maintained up-to-date knowledge of products and services to better assist customers in their booking decisions.
- Developed a reputation for exceptional service by understanding customer preferences and anticipating their needs.
Food Production Worker
2012.01 - 2015.01
- Operated food production equipment safely and responsibly for quality output.
- Increased safety standards by following proper sanitation procedures and wearing appropriate protective gear.
- Supported overall facility cleanliness through adherence to strict cleaning schedules.
- Packaged food items for shipment and organized orders for delivery.
- Proactively communicated with supervisors regarding any potential issues or concerns, maintaining open lines of communication for a smooth-running operation.
- Stuffing breads with different creams
- Sterilize equipment and maintain processing areas to be clean. Operate conveyor and processing utensils.
Education
BS in Tourism Management -
University of San Carlos
12.2018
Nihongo and Japanese Culture work values and ethics -
FAST Inc.
11.2011
Skills
- Microsoft Office
- Social Media
- Document Management
- Proficient in Google Workspace
- Employment Record Verification
- Human Resources Support
- Documentation and Recordkeeping
- Employment Data Tracking
- Information Protection
- Database Maintenance
- Termination Documentation
- Employment Recordkeeping
Languages
English
Nihongo
Timeline
HR Admin
Prosper Virtual Assistants
2020.11 - 2024.03
Customer Sales Assistant
Jpark Island Resort And Waterpark, Cebu
2019.06 - 2020.02
Food Production Worker
2012.01 - 2015.01
BS in Tourism Management -
University of San Carlos
Nihongo and Japanese Culture work values and ethics -
FAST Inc.
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