Ana Vukcevic
Summary
I'm a proactive and results-driven professional, leveraging the learnings from my Business degree and experience as an Agent Support Leader for the Department of Health Victoria. My academic foundation has equipped me with a well-rounded perspective, and the ability to make informed decisions in strategic planning, marketing analysis, and organisational behaviour.
I am eager to showcase my skill set and passion for leadership to drive growth and contribute meaningfully to an ambitious organisation. With a strong track record of fostering collaboration and delivering exceptional results, I am committed to making a positive impact in every capacity I undertake.
Certificates:
- Obtained Responsible Service of Alcohol Certificate (2021)
- Google Analytics certificate (2023)
- Excel Essential Training Certificate (2023)
- Digital Marketing Tools: Creating a Marketing Campaign (2023)
- Artificial Intelligence for Marketing (2023)
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Malvern Chiropractic Clinic
09.2023 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Retail Assistant
Vintage Cellars
12.2021 - Current
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Assisted customers with prompt and polite support in-person and via telephone.
Agent Supervisor
Department Of Health Victoria
02.2021 - 10.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Evaluated performance against goals and implemented appropriate development plans.
Team Member
Coles
01.2019 - 01.2021
Team Member
KFC Ormond
01.2018 - 01.2019
Education
Bachelor Of Business - Major in Marketing With A Minor in Management
Monash University
Melbourne, VIC06.2025
Mckinnon Secondary College VCE
2020
Skills
- Knowledge on how to use a POS system
- Exceptional listener and communicator who effectively conveys information verbally and in writing
- Flexible team player
- Highly organized
- Problem solver who can generate workable solutions and resolve complaints
- Team player who excels at building trusting relationships with customers and colleagues
- Highly adaptable, mobile, resilient, patient risk – taker who is open to new ideas
- Energetic performer, upbeat and positive attitude
- Confident money handler
- Confident in cash register
- Previous experience managing large numbers of staff
- Understanding of KPIs as well as an even deeper knowledge of how to meet said business KPIs
- Experience working in administration
- Proficient in Excel
- Administrative Support
- Positive Customer Engagement
- Strong Communication and Interpersonal Skills
- Complex Problem-Solving
Timeline
Medical Receptionist
Malvern Chiropractic Clinic
09.2023 - Current
Retail Assistant
Vintage Cellars
12.2021 - Current
Agent Supervisor
Department Of Health Victoria
02.2021 - 10.2021
Team Member
Coles
01.2019 - 01.2021
Team Member
KFC Ormond
01.2018 - 01.2019
Bachelor Of Business - Major in Marketing With A Minor in Management
Monash University
Mckinnon Secondary College VCE
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