Ana Won
Counsellor
Castle hill,NSW
Summary
Personal Profile Long term experience in customer service and retail and team management in telecommunication industry. 9 years of experience (across 13 shops in NSW) in running a mobile phone repair and accessories business. Seasoned Small Business Owner with 9 years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
12
12
years of professional experience
2
2
Certification
Work History
Owner & Principal
EduPlanet Bella Vista
01.2020 - 12.2022
- Key roles and responsibilities
- Self-employed tutoring business located in Norwest Business Park
- Management and training of tutors and staff who teach primary school subjects including Math, English, Thinking Skills and Writing.
Owner
Iris Mobile Phone Accessories & Repair
01.2011 - 01.2020
- Key roles and responsibilities
- Self-employed business for 13 retail stores across NSW
- Selling of mobile phone accessories including phone cases, tablet cases and screen protectors
- Screen repair technician
- Customer service.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
Store Manager
Optus Retail
01.2001 - 01.2010
- Key roles and responsibilities:
- Team management of all retail staff at the Campsie branch
- Account management on a weekly basis
- Timesheet and roster of all staff at the Campsie branch
- Stocktake management on a weekly basis
- Customer service and relationship management.
Education
Bachelor of Counselling -
Australian College of Christian Studies
Diploma of Remedial Massage
AXPEX Training Academy Australia
Hornsby, NSWSkills
- Strong communication skills, both written and oral
- Able to deliver exceptional customer service
- Skilled in
- Microsoft Excel, Office, Word, and PowerPoint
- Business Management
- Small Business Operations
- Negotiation
- Sales Leadership
Languages
Korean
Native/ Bilingual
English
Professional Working
Certification
Certificate III in individual support
Certificate IV in disability
Timeline
Owner & Principal
EduPlanet Bella Vista
01.2020 - 12.2022
Owner
Iris Mobile Phone Accessories & Repair
01.2011 - 01.2020
Store Manager
Optus Retail
01.2001 - 01.2010
Bachelor of Counselling -
Australian College of Christian Studies
Diploma of Remedial Massage
AXPEX Training Academy Australia
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