Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ana Younes

Cambridge Park,NSW

Summary

Highly motivated, reliable and dedicated individual keen to step into this role. Offering great organisational skills, attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

5
5
years of professional experience

Work History

Administration Assistant

Johnstaff Projects
04.2023 - Current
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations
  • Managed calendars, scheduled meetings and appointments and coordinated travel arrangements for the executive leadership group
  • Support to the firm Principal in coordinating and facilitating business development events internally and externally
  • Composed inter-office correspondence and provided service information to clients
  • Utilised a multitude of platforms such as Adobe and Microsoft 365 Suite to provide seamless support to the business unit (team of 90+)
  • Support in tender coordination to ensure company branding consistency across proposal submissions
  • Monitored and reconciled business expenses alongside the accounts team
  • Work alongside the CEO and COO compiling spreadsheets and databases to track, analyse, and report on performance and business deadlines
  • Assisted development and implementation of new administrative procedures

Legal Receptionist / Client Liaison Officer

Schreuders Compensation Lawyers
10.2022 - 04.2023


  • Answered large volume of incoming calls daily to resolve client issues and schedule appointments.
  • Communicated professionally with clients, colleagues and legal partners verbally and in writing.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Planned and organised internal and external events, meetings and conferences.
  • Drafted Clinical Requests and various letters with efficiency and accuracy.
  • Worked with outside vendors to coordinate purchasing of supplies and maintenance of office complex.
  • Managed check requests, expense reimbursement requests, invoices and accounts payable and receivable information.
  • Worked with litigation management software systems.
  • Maintained calendar and tickler system for managing partner, solicitors and senior paralegal.
  • Produced and filed various legal documents and electronically preserved updated case record system.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Oversaw inventory materials monitoring, requisitions and supply re-stocking.
  • Supported various administrative duties by proofreading, transcribing and invoicing.

Client Advisor

Louis Vuitton Australia
10.2021 - 02.2023
  • Represent Louis Vuitton as an ambassador of the brand, ensuring clients needs are met
  • Engage with clients to develop long term relationships and create brand loyalty
  • Create, maintain, and enter important information into databases
  • Complete forms in accordance to company procedures
  • Schedule and confirm appointments for clients
  • Resolve clients complaints regarding sales and services
  • Monitor client preferences to determine focus of sales efforts
  • Ensuring optimal client experience through attention to detail and personalised, elevated customer service


Legal Assistant

Memcorp Lawyers
01.2019 - 02.2019
  • Transcribing oral and written notes into documents and filing timesheets
  • Managed accounts and client records of clients, observing confidentiality and extreme discretion.
  • Schedule appointments with clients, manage lawyers calendar and call clients in regards to cases and to confirm appointments
  • Review and organise documents into files and folders on computer

Education

Bachelor Of Business -

Western Sydney University
Parramatta, NSW

High School Diploma -

Jamison High School
South Penrith, 2750
11.2020

Jamisontown Public School
South Penrith, 2750
11.2015

Skills

  • Communication and Interpersonal skills
  • Self Sufficient and Organised
  • Exceptional Time management skills
  • Hardworking and Diligent
  • Independent and Team Working Ability
  • Punctual and Reliable
  • Bilingual
  • Computer skills across multiple platforms
  • Critical and Analytical Thinking

Timeline

Administration Assistant

Johnstaff Projects
04.2023 - Current

Legal Receptionist / Client Liaison Officer

Schreuders Compensation Lawyers
10.2022 - 04.2023

Client Advisor

Louis Vuitton Australia
10.2021 - 02.2023

Legal Assistant

Memcorp Lawyers
01.2019 - 02.2019

Bachelor Of Business -

Western Sydney University

High School Diploma -

Jamison High School

Jamisontown Public School

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Ana Younes