ANA BELLA FESTEJO
Austral,Australia
Summary
Dedicated and compassionate Registered Nurse (RN) with over 20 years of experience in direct patient care proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service. Compassionate and values patient with dignity and respect with experience offering comprehensive patient care in outpatient environments. Works well with diverse patient populations and fosters trusting relationships to improve outcomes. Efficiently coordinate with healthcare professionals to advance patient care, with strong focus on intensive care nursing and proven track record in critical care settings. Known for collaborative teamwork and adaptability in dynamic environments. Expertise in patient monitoring, acute care management, and fostering positive patient experience.
Overview
22
22
years of professional experience
Work History
Registered Nurse ( Temporary Full Time)
New South Wales Health Service-South Western
07.2025 - Current
- Provided direct patient care, administering medications and treatments as prescribed.
- Collaborated with multidisciplinary teams to develop and implement individualized care plans.
- Monitored patient progress, documenting changes in condition and response to treatment.
- Educated patients and families on health management, promoting self-care practices.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Teaching nursing students during their clinical rotations , providing valuable real-world experience and guidance to foster professional growth.
- Provided compassionate end-of-life care for terminally ill patients and their families, ensuring dignity and comfort during difficult times.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
- Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
- Educated family members and caregivers on patient care instructions.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Managed patients recovering from medical or surgical procedures.
- Evaluated patient histories, complaints, and current symptoms.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Observed and documented patient factors such as diets, physical activity levels, and behaviours to understand conditions and effectively modify treatment plans.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Recorded details regarding therapies to keep patient charts updated.
- Administered medications and treatments as ordered by physician, administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Advocated for patient needs during interdisciplinary rounds, ensuring comprehensive care approaches.
Care Designer Nurse
Next Door Macarthur
07.2023 - 04.2025
- Responsible for day-to-day operations that drive business results through client experience and caregiver management.
- - Conduct Caring Consults to assess clients' physical, emotional, and environmental needs, and provide tailored advice for their care.
- - Strive to achieve a conversion goal of 90%.
- - Foster business growth by building relationships with community leaders and professional organizations to establish long-term partnerships that encourage word-of-mouth referrals and professional recommendations.
- - Develop, promote, and ensure the delivery of high-quality, innovative customer service.
- - Serve as an advisor during Caring Consults, ensuring that clients and their contacts have all the necessary information.
- - Drives results by leading the caregiving team through the establishment of clear goals, task delegation, real-time coaching, and ongoing education.
- - Upholds our Brand Promise by enhancing the client experience, ensuring that Caregivers do everything necessary to provide peace of mind to clients and their families.
- - Manages the education program to foster a culture of continuous learning and staff engagement with learning opportunities. This includes the Discovery Day and quarterly in-service training sessions.
- - Conducts first and supervisory visits to assess Caregiver performance and job satisfaction, which positively impacts the employee experience and aims for a Net Promoter Score of 9 or higher.
- - Responsible for staff performance, ensuring that Caregiver availability meets business needs and that all systems are compliant.
- - Maintains excellent documentation practices, especially regarding complete and accurate care plans, employee files (including skills and qualifications), and client files, which encompass pay and billing information.
- - Reviews and updates client and staff records quarterly to ensure 100% accuracy and completeness.
- - Oversees the maintenance of client and personnel records to meet employee, organizational, and statutory requirements and entitlements.
- - Conducts quarterly record audits to verify accuracy and ensure up-to-date information.
- - Ensures compliance with national and state legislative requirements in areas such as health, employment, and occupational health and safety.
- - Responsible for approving all visits and premiums in preparation for each payroll and billing cycle.
- Designed engaging visual content for marketing campaigns, enhancing brand visibility and audience engagement.
Registered Nurse
Nepean Hospital Intensive Care Unit
05.2012 - 09.2023
- Worked with doctors to assess patients and provide timely treatment, adjusting care plans for changing conditions. Duties include medication administration according to scope of practice while checking patient responses and educating families on diagnoses and treatment options.
- Participated in training new nurses on techniques and safety procedures. Collected lab specimens, monitored ECG readings, and ensured proper patient documentation.
- Ensure careful documentation and followed strict infection control measures. I personalized care based on each patient's cultural background. I assessed patients, provided treatment, and explained discharge instructions. I worked with a team to create tailored care plans for each patient.
- Provided quality care for patients with complex issues, participated in skills training, and responded quickly to emergencies, including resuscitation as required.
- In summary, I delivered high-quality care in the Nepean ICU, using critical thinking to implement effective practices for seriously ill patients.
- Conducted comprehensive assessments to identify patient needs and evaluate progress in intensive care units.
- Provided education and support to patients and families regarding treatment options and recovery processes.
Support Coordinator and Intake Officer
Commonwealth Respite And Carelink Centre
07.2009 - 06.2011
- Responded to phone inquiries about aged care and disability services, gathering essential information from clients and caregivers before conducting risk assessments.
- Enhanced client satisfaction by building relationships and collaborating with teams to resolve issues quickly.
- Prioritised tasks to maintain positive rapport with clients and their families while monitoring service metrics and attending relevant network meetings, all while ensuring confidentiality.
Registered Nurse
Mercy Medical Centre
06.2006 - 12.2008
- - Collaborated with doctors for patient evaluation and treatment, adapting to changing conditions and monitoring responses.
- - Educated patients and families on diagnoses and treatment options.
- - Provided quality care for patients with complex issues and responded to emergencies.
- - Conducted assessments, explained treatments and discharge instructions, and developed personalised care plans.
- - Trained new employees on best practices for patient care.
- - Built and maintained client relationships to enhance satisfaction and resolved issues collaboratively.
- - Utilised critical thinking skills for evidence-based care delivery.
Registered Nurse
Perpetual Succour Hospital
07.2003 - 06.2006
- Cared for patients recovering from Coronary Artery Bypass Graft (CABG) surgery, delivered high-quality care using critical thinking to implement effective practices for seriously ill patients.
- Administered medications and monitored patient responses in critical care settings.
- Collaborated with multidisciplinary teams to develop and implement individualized patient care plans.
- Mentored junior nursing staff, enhancing their clinical skills and fostering professional development.
- Implemented evidence-based practices to optimize patient outcomes and streamline care delivery processes.
- Coordinated emergency response efforts during critical incidents, ensuring effective communication among team members.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
Education
Post Graduate Certificate - Critical Care
University of Tasmania
Nursing Assessment of Competence - undefined
Burwood College of Nursing
BurwoodBachelor of Science - Nursing
Cebu Normal University
Cebu CitySkills
Advanced Clinical Knowledge: Proficiency in managing life-threatening conditions, understanding complex medical equipment, and interpreting diagnostic results
Technical Skills: Expertise in operating ventilators, infusion pumps, and monitoring devices, along with performing procedures like intubation assistance and central line care
Critical Thinking: Strong decision-making abilities to quickly assess patient conditions, prioritise care, and respond to emergencies
Communication: Clear and compassionate communication with patients, families, and multidisciplinary teams
Emotional Resilience: The ability to manage stress, cope with high-pressure situations, and provide empathetic care
Team Collaboration: Working effectively with doctors, therapists, and other healthcare professionals
Continuous Learning: Commitment to ongoing education to stay current with evolving medical practices and technologies
Timeline
Registered Nurse ( Temporary Full Time)
New South Wales Health Service-South Western
07.2025 - Current
Care Designer Nurse
Next Door Macarthur
07.2023 - 04.2025
Registered Nurse
Nepean Hospital Intensive Care Unit
05.2012 - 09.2023
Support Coordinator and Intake Officer
Commonwealth Respite And Carelink Centre
07.2009 - 06.2011
Registered Nurse
Mercy Medical Centre
06.2006 - 12.2008
Registered Nurse
Perpetual Succour Hospital
07.2003 - 06.2006
Nursing Assessment of Competence - undefined
Burwood College of Nursing
Bachelor of Science - Nursing
Cebu Normal University
Post Graduate Certificate - Critical Care
University of Tasmania