Anabella Marino

• Open and closing duties, handling money at the start and end of shifts.
• Trained and mentored new staff on operational protocols and customer service standards.
• Managed ordering stock, from coffee beans to coffee cups. The cafe also sold books, I managed what books we were buying and pricing them to be sold.
• Writing a roster and managing a small team of staff.

• Supervising a small team of employees, training new employees - including rostering, training on service and menu knowledge.
• Working in the bar as a dispense bartender - while also taking orders and waiting tables. Being able to multi-task and ensure the quality of drinks and customer service were to standard.
• Batching cocktails, being involved with the creation of cocktails and menu items.
• Managing alcohol stock and ordering.
• Opening and closing duties, including handling money, counting cash, distributing tips.
• Resolving customer complaints ensuring good customer service.
• Hosting during extremely busy periods.
• Helping with small kitchen prep tasks.

• Supervised a team of of employees, including training new staff and trials. Including rostering.
• Handling cash at the start and end of shifts.
• Ordering and managing stock.
• Creating new men items.
• Barista.
• Handling customers ans managing cafe operations.

• Gained knowledge and appreciation of tequila and mezcal.
• Provided customer service working in a fast paced floor environment.
• Completed opening and closing duties for both floor and bar.
• Maintained cleanliness and organization of dining area, enhancing guest experience.
• Assisted in training new team members on service protocols and restaurant standards.
• Began learning bartending/ barista during this role.

Summer casual position working late nights in a fast pace environment.

• Served high customer volumes during special events, nights, and weekends.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Summer casual position working back of house in a busy cafe. Occasionally helping front of house and waiting tables.

• Assisted in food preparation.
• Maintained cleanliness of kitchen equipment and workspaces to promote operational efficiency.
• Working in a team of chefs to streamline workflow during peak service hours.
• Organising and monitoring stock and supplies.
• Assisting with ordering for kitchen.