Ahmed Payare
Glenfield,NSW
Summary
Dynamic professional with a proven track record in payroll processing and customer service excellence, notably at Woolworths Group. Expert in payroll software like Kronos and adept at fostering team collaboration. Achieved significant error reduction in payroll calculations and excelled in creating positive customer experiences. Balances meticulous attention to detail with effective communication skills to deliver outstanding results.
Overview
11
11
years of professional experience
Work History
Payroll Assistant
Woolworths Group
Lakemba, NSW
07.2018 - Current
- Updated employee files with new details such as changes in address or salary levels.
- Processed new hire paperwork and documents.
- Maintained payroll information by calculating, collecting, and entering data.
- Provided excellent customer service to employees by addressing inquiries and resolving issues related to their paychecks or leave balances.
- Maintained strict confidentiality of sensitive information while handling employee records and processing payments.
- Reduced errors in payroll calculations through thorough review and reconciliation procedures.
- Assisted new hires with completing required forms for accurate setup in the payroll system from their first day onward.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Maintained accurate records of employee hours, overtime, and leave balances for precise payroll calculations.
- Tracked employee vacation, sick and personal time.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Verified timekeeping records and handled any discrepancies with employees.
Operational Service Officer
Queensland Health
Roma, QLD
05.2014 - 09.2017
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Facilitated communication between clients and internal teams to address concerns promptly and effectively.
- Provided support to social service clients in navigating available resources.
- Coordinated with local government to provide resources to clients.
- Streamlined service processes for increased efficiency and improved customer experience.
- Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
- Counted cash drawers and deposits, checked supplies, and completed any other required opening or closing task to facilitate smooth team operations.
- Analyzed customer feedback to identify areas for improvement and implemented necessary changes.
Customer Service Representative
McDonald's Restaurant
Roma, QLD
10.2013 - 12.2015
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Managed high call volumes while maintaining a calm demeanour and professional attitude under pressure.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Supported colleagues during periods of high demand or staff shortages, displaying a strong teamwork mentality.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Sought ways to improve processes and services provided.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Explore Inn
Housekeeping
Roma, QLD
09.2013 - 05.2014
- Managed and balanced resources in discrete units, departments or geography within constraints of annual planning and budgetary cycle.
- Led diverse teams on challenging expeditions while maintaining safety protocols and adhering to environmental guidelines.
- Generated innovative solutions to continuously improve performance.
- Engaged positively with patrons and staff members, displaying enthusiasm and knowledge of travel areas.
- Built personal relationships with guests to promote positive experiences.
- Educated patrons on points of interest and encouraged tour group members to ask questions.
Education
Security - Security Course
Multisec Training
BBA - Accounting
Comilla Victoria College
Bachelor Of Business Administration11-2012
Diploma in Business Administration - Accounting
Comilla Commercial College
Bangladesh 03-2010
Skills
- Payroll Processing
- Payroll Software Knowledge(Kronos)
- Checking time cards
- Reviewing data
- Year-end reporting
- Investigating discrepancies
- Payroll Auditing
- Producing reports
- Overtime Calculation
- Payroll Deductions
- Tracking leave
- Tracking wage garnishments
- Expense reimbursements
- Bookkeeping
- Data Entry
- Team Collaboration
- Accounts Receivable
- Accounts Payable
- Filing
- Timesheet review
- Customer Service
- Attention to Detail
- Paperwork Processing
Accomplishments
- Documented and resolve payroll issue's which led to great results.
- Developed exemplary research skills which helped alleviate customer issues quickly and effectively, saving relationships.
- Mentored new customer service representatives in telephone etiquette and problem solving skills, improving their overall confidence and enabling them to begin taking calls within days of hire.
Timeline
Payroll Assistant
Woolworths Group
07.2018 - Current
Operational Service Officer
Queensland Health
05.2014 - 09.2017
Customer Service Representative
McDonald's Restaurant
10.2013 - 12.2015
Explore Inn
Housekeeping
09.2013 - 05.2014
Security - Security Course
Multisec Training
BBA - Accounting
Comilla Victoria College
Diploma in Business Administration - Accounting
Comilla Commercial College