Ana Catalina Peña Tivaduiza
Broadway 185,Sydney
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry position. Ready to help team achieve company goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Abogada
Refinancia
11.2021 - 12.2023
Analista
AECSA
02.2019 - 11.2021
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Experience in document drafting and process follow up
Dependiente
Carlos Largo Abogados Litigantes
07.2017 - 01.2019
- File management
- Document drafting
- Stationery management
- Process tracking
Servicio al Cliente
Cobrando SAS
10.2016 - 04.2017
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
No Degree - Derecho
Universidad Manuela Beltran
Bogota, ColombiaSkills
- Calm Under Pressure
- Team building
- Excellent Communication
- Multitasking Abilities
- Written Communication
- Social Perceptiveness
- Staff management
- File management
- Document preparation
HOBBIES
Me gusta Nadar, escuchar todo tipo de musica, leer, ver series, compartir con amigos, pasar tiempo en familia
Timeline
Abogada
Refinancia
11.2021 - 12.2023
Analista
AECSA
02.2019 - 11.2021
Dependiente
Carlos Largo Abogados Litigantes
07.2017 - 01.2019
Servicio al Cliente
Cobrando SAS
10.2016 - 04.2017
No Degree - Derecho
Universidad Manuela Beltran
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