Anacleto Sarmento
Brisbane,QLD
Summary
Results-driven individual with experience in customer service and inventory management. Known for proactive problem-solving and fostering team collaboration to achieve operational goals and enhance service quality.
Overview
10
10
years of professional experience
Work History
meat factores
kilcoy
Brisbane, QLD
11.2022 - Current
- Resolved customer issues with knowledgeable and friendly service, enhancing overall satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Quickly identified customer needs to ensure timely and effective support.
- Proposed innovative ideas and solutions that improved team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
Bartender
hospitality
timor leste, dili
09.2016 - Current
- Maintained a clean and organized bar area throughout shifts.
- Managed inventory by restocking supplies and tracking usage levels.
- Prepared and served a variety of beverages and cocktails to customers.
- Assisted customers with drink selections and provided recommendations.
- Collaborated with kitchen staff to ensure timely service of food items.
- Handled cash transactions accurately and processed payments efficiently.
- Engaged with guests to create a welcoming and enjoyable atmosphere.
- Followed health and safety regulations to ensure compliance in service areas.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Poured wine, beer, and cocktails for patrons.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Provided drink suggestions to customers based on their preferences.
- Assisted in setting up the bar for service shift.
- Stocked ice bins and coolers as needed throughout shift.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Balanced daily registers and generated sales reports for management.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Collected and organized daily till totals and tips.
- Cleansed glasses with sanitizing solution after each use.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Planned and coordinated special events to boost customer numbers and profits.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Attended regular training sessions to stay updated on new products or trends.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Effectively multitasked within fast-paced environment.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Arranged bottles and glasses behind bar to make attractive displays.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Neatly sliced and pitted fruit for garnishing drinks.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
Education
Hospitality
Unamet Dili
Timor Leste02-2017
Skills
- Customer service
- Inventory management
- Beverage preparation
- Team collaboration
- Problem resolution
- Task prioritization
Languages
English
Limited
Indonesian
Professional
Portuguese
Professional
Timeline
meat factores
kilcoy
11.2022 - Current
Bartender
hospitality
09.2016 - Current
Hospitality
Unamet Dili