ANADELE PAPAROUSIS
Kingston,TAS
Summary
Organised, reliable and agile Executive Assistant, committed to providing efficient and effective customer service for both internal and external stakeholders. Experience facilitating operational workflows and managing complex diaries. Promotes interdepartmental collaboration through solid teamwork.
Overview
15
15
years of professional experience
Work History
Executive Assistant to the Chief Executive Officer
TasWater
10.2022 - Current
- Screen calls and emails and initiated actions to respond or direct messages for managers.
- Respond to emails and other correspondence to facilitate communication and enhance business processes.
- Book airfares, hotel, and ground transportation.
- Develop and maintain automated alert systems for important deadlines.
- Manage executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimise time.
- Contribute to smooth business operations by planning and organising meetings and conferences.
- Handle confidential and sensitive information with discretion and tact.
- Facilitate training and onboarding for incoming office staff.
- Responsible for collating date to produce the CEO monthly Board report in line with the delegations manual.
- Organise and coordinated conferences and monthly meetings.
Business Support/Administration Officer
JLL Jones Lang LaSalle
07.2020 - 09.2022
- Services include investment management, asset management, sales and leasing, property management, project management and development.
- Manage Reception and maintain office supplies.
- Monitor, action or distribute emails from central Channel Court email address and manage my own inbox.
- Accounts Payable/Accounts Receivable.
- Credit card reconciliation.
- Coordinate contractor inductions and Cm3 compliance.
- Co-ordinate day to day Shopping Centre maintenance and contractor works.
- Project management. (Capital Expenditure jobs)
- Liaise with Property Accountants. (Accrual accounting)
- Update databases.
- Incident Reporting/CCTV review (Proclaim)
- Screen and transfer incoming calls, take down messages and transmit information and documents to internal personnel.
- Process purchase orders, invoices and financial reports.
- Contribute to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
- Produce detailed reports to track spend and keep senior management informed.
- Coach employees through day-to-day work and complex problems.
- Maintain current and compliant financial records, monitoring and addressing variances through detailed analyses. (Monthly Profit and Loss statement)
- Assist with building yearly budget to manage Centre requirements such as service contracts, repairs and maintenance, life-cycle replacements, Essential Services Management, Risk compliance and Capital expenditure projects.
English Teacher
ECC
09.2018 - 02.2020
- The ECC Foreign Language Institute is one of Japan’s largest, oldest and most trusted language schools. ECC provides educational services to students of all ages via several specialised divisions.
- Sales and student enrolments.
- Prepared and implemented lesson plans covering required course topics.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Administered assessments and standardised tests to evaluate student progress.
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
- Kept classroom organised, clean and safe for students and visitors.
- Cultivated relationships with parents for complete support network.
- Established appropriate deadlines and provided complete instructions for reading assignment and homework.
- Coordinated theme days for classes to encourage interest in reading, resulting in significant increase in reading scores.
Travel and Scheduling Officer
Medhealth Medical
02.2017 - 08.2018
- MedHealth are a purpose-built collection of industry leading health, medical and employment brands. Their unique and diverse capabilities come together to get the best possible health and employment outcomes for employers and the people they support.
- Schedule and manage appointments for 60 specialists every month & Co-ordinate Travel for interstate and international consultations.
- Responsible for all internal staff travel bookings.
- Co-ordinate Executive Conferences and Events.
- Make travel bookings on Serko.
- Set calendar reminders for Doctors to remind them about upcoming travel and to check itineraries if usual flights have not been booked.
- Manage the Mi-Clinic Portal (Uploading confidential independent medical examination reports).
- Reconcile Cab charge statement.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
Account Manager/Travel Manager
Corporate Traveller
05.2015 - 12.2017
- A team of business travel experts offering personalised service backed by the power of a global travel network. They are the Corporate Division of Flight Centre Travel Group dedicated to making your corporate travel experience simpler, faster and easier.
- Create and manage complex travel itineraries.
- Provide ad hoc waivers and favours for passengers affected by schedule changes etc.
- Manage VIP preferred seats, frequent flyer and meal requests.
- Communicate with clients via phone, email and in person to obtain payments on outstanding accounts.
- Processed an average of 100 emails per day between two email accounts.
- Facilitate organising large conferences.
- Conflict resolution.
- Meet with clients and maintained productive relationships.
- Negotiate hotel and Airline rates and contracts.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Listened attentively to client feedback and worked with product development team to introduce new services.
Guest Services Agent
Virgin Australia
01.2011 - 03.2015
- Checked in an average of 500 passengers per shift.
- Supervised unaccompanied minors on the ground.
- Maintained a friendly, positive attitude when dealing with distressed passengers.
- Maintained a friendly, positive attitude when dealing with distressed passengers
- Direct passengers to immigration and/or departure. gates, and provide information about customs and assist with passenger queries and complaints.
- Worked in the VIP lounge with high profile guests.
- Relayed departure, arrival, delay, aircraft and airfield status to up line controlling agencies.
- Disruption management Coordinated with airport vendors regarding fueling and catering logistics.
- Checked baggage and collected baggage charges.
- Issued travel and hotel vouchers for passengers on overbooked and cancelled flights.
- Determined flight close-out times and completed and verified flight forms.
- Monitored compliance with size limitation guidelines for the carry-on baggage program.
Retail Travel Agent/Assistant Manager
Flight Centre
04.2008 - 12.2011
- Assist clients with retail travel arrangements.
- Co-ordinate weddings on behalf of clients.
- Received and processed cash and credit payments for in-store purchases.
- KPIS and Sales.
- Maintained friendly and professional customer interactions.
- Conflict resolution.
- Worked at Travel Expos.
- Liaise with suppliers for waivers and favours.
- Provided on the job training to new employees.
Education
Batchelor of Business Management/Diploma - Tourism & Hospitality Management
Swinburne University
Lilydale, VIC2007
Skills
- Time management
- Strong Interpersonal Skills
- Proactive
- Safeguard sensitive information
- Problem Solving Skills
- Internal and external stakeholder liaison
- Managing Executive Calendars
- Schedule Planning
- Event Oversight
- Accounts Payable and Accounts Receivable
- Spreadsheet Tracking
- Hotel Accommodation
- Meeting Agendas and Minutes
- Workflow Improvements
- Executive Management Support
Additional Information
REFERENCES
Maureen Hobbs - Executive Assistant to the CFO at TasWater
Mobile - 0448 750 682
Email - maureen.hobbs@taswater.com.au
Joanna Giannini - GM People Culture and Safety at TasWater
Mobile - 0499 971 843
Email - joanna.giannini@taswater.com.au
Tegan Pearl – Admin Manager (JLL Channel Court Shopping Centre)
Mobile - 0424076019
Hobbies
- Scuba Diving
- Netball
- Reading
- Learning languages
- Travel
Timeline
Executive Assistant to the Chief Executive Officer
TasWater
10.2022 - Current
Business Support/Administration Officer
JLL Jones Lang LaSalle
07.2020 - 09.2022
English Teacher
ECC
09.2018 - 02.2020
Travel and Scheduling Officer
Medhealth Medical
02.2017 - 08.2018
Account Manager/Travel Manager
Corporate Traveller
05.2015 - 12.2017
Guest Services Agent
Virgin Australia
01.2011 - 03.2015
Retail Travel Agent/Assistant Manager
Flight Centre
04.2008 - 12.2011
Batchelor of Business Management/Diploma - Tourism & Hospitality Management
Swinburne University
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