Anagi Ratnayake
Sydney,NSW
Summary
Results-oriented sales professional with a track record of exceeding sales targets at JBHIFI through exceptional customer service and comprehensive product knowledge. Demonstrates expertise in inventory management and building robust customer relationships, utilizing effective communication and problem-solving skills to enhance the shopping experience. Notably ranked 12th in the department for the 2023 financial year and 7th company-wide for the 2024 financial year. Committed to driving sales growth and delivering outstanding customer satisfaction.
Overview
4
4
years of professional experience
Work History
Salesperson
JBHIFI
Blacktown, 2148
09.2021 - Current
- Delivered exceptional customer service, driving sales of televisions and related products by understanding customer needs and recommending tailored solutions.
- Achieved and exceeded sales targets consistently through in-depth product knowledge and a consultative sales approach.
- Managed inventory, including allocation and coordination of product deliveries, ensuring efficient stock management and timely customer satisfaction.
- Conducted product demonstrations, highlighting key features and benefits to enhance the customer's shopping experience.
- Maintained accurate records of sales and delivery schedules, liaising with internal teams to streamline operations and minimise errors.
- Cultivated strong customer relationships, fostering loyalty and encouraging repeat business.
- Stayed up to date with the latest technological advancements and product offerings to provide informed recommendations to customers.
- Provisioned Telco plans for Telstra, ensuring accurate setup and customer satisfaction
- Used Salesforce software to manage customer data and streamline sales processes
- Maintained a strong understanding of Telstra products and services to support customer needs effectively
Education
Bachelor of Commerce - Marketing
Maquarie University
North Ryde, NSWSkills
- Sales Proficiency
- Customer Service
- Product Expertise
- Communication
- Inventory Management
- Problem-Solving
- Team Collaboration
- Attention to Detail
- Technical Demonstrations
Timeline
Salesperson
JBHIFI
09.2021 - Current
Bachelor of Commerce - Marketing
Maquarie University
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