Anahera Angel Tamarapa
Gold Coast,Australia
Summary
Hardworking team player knowledgeable about dining operations and beverage services. Always willing to go above and beyond to serve guests quickly and exceed expectations.
Overview
9
9
years of professional experience
Work History
Food and Beverage Attendant
Village Road Show
Oxenford, QLD
09.2024 - Current
- Reconciled daily transactions, balanced cash registers and deposited outlet earnings at the cash office.
- Accommodating customer dietary preferences or restrictions and ensuring the team is accurately informed of these requirements.
- Ensuring that stock is checked regularly for expired items and labels, as well as reporting any shortages or discrepancies to the managers or supervisors.
Guest Attendant
Archie Brothers
11.2022 - Current
- Multi-venue receptionist
- Managed, organized and ran online bookings/ party functions for corporate and family events (hosted and served 400+ person event for a well known gaming company)
- Exceeding Company KPI's and set goals
- Visual merchandising of prize store and venue collateral
- Stocktake and handling of deliveries
- Food and beverage staff (prepared and produced numerous food and drink items)
- Restocking claw/skill cut machines
- Reviewing/ handling of game payouts
- Attraction attendant and floor expert
Barista/Cashier
Open Projects
04.2023 - 06.2023
- Greeted customers and provided positive interactions in a friendly and courteous manner
- Prepared and served hot and cold beverages, including teas and espresso based drinks, milk shakes, fresh Juices and cold brews
- Replenished and rotated front of house items
- Responsible for taking customer orders and relaying them back to the Kitchen staff
Guest Attendant
Zone Bowling / Time Zone
12.2021 - 12.2022
- Oversaw the registration desk including making bowling reservations, lane assignments, and online bookings
- Took coffee, food and Alcohol orders and prepared them quickly and efficiently for customers
- Upsold in-venue specials and deals
- Cleared lanes and surrounding areas free from trash, glasses, and plates, etc
- Well versed with the POS system and handling-cash
- Performed all related and compatible duties as assigned
Games Master
Fox in a Box
10.2021 - 11.2021
- Administered important company information to the teams
- Devised and ran games with well-planned stories and targeted themes
- Assisted team members in finding solutions to difficult player problems
- Met strict deadlines for on-schedule game delivery by leveraging time management, and task prioritization skills
- Well usage of customer service skills to de escalate irate players
Floor Associate
Ben & Jerry's
Gold Coast, QLD
05.2021 - 09.2021
- Proficient with the POS (point of service) system
- Memorized over 40 menu items and created customer orders for 70 to 200 customers a shift
- Happily, fulfilled customer orders including hot and cold drinks, seasonal offerings, and over 30 food items
- Provided friendly customer service all while remaining calm during periods of high volume
- Uphold all local COVID-19 safety protocols including increased sanitization, enforcing mask policies, and ensuring a limited capacity
3rd year Apprentice & Foreman Assistant
Wilko Painting
Brisbane, QLD
04.2016 - 05.2021
- Monitored duties and reported progress to my Foreman, during a three-month project on a retirement home and oversaw materials and equipment for usage, ensuring compliance with Health and safety workplace procedures
- Able to meet hard deadlines and strict work schedules, while working on projects alongside colleagues
- Effectively upheld risk management/ critical decision making in dealing with uncertainty
- By de-escalating and delegating authority as required
Education
Coombabah
Skills
- Microsoft
- Customer Service
- Knowledge of Food and Safety Standards
- Multi-tasking
- Communication
- Attention to Detail
Hobbies and Interests
- Diversity & Inclusion
- Artistic design
- Childcare
- Creative writing
References
Ashleigh, 0478 718 348, Regional Manager, Ben & Jerry's
Personal Information
Available: Immediate
Timeline
Food and Beverage Attendant
Village Road Show
09.2024 - Current
Barista/Cashier
Open Projects
04.2023 - 06.2023
Guest Attendant
Archie Brothers
11.2022 - Current
Guest Attendant
Zone Bowling / Time Zone
12.2021 - 12.2022
Games Master
Fox in a Box
10.2021 - 11.2021
Floor Associate
Ben & Jerry's
05.2021 - 09.2021
3rd year Apprentice & Foreman Assistant
Wilko Painting
04.2016 - 05.2021
Coombabah