Anahera Russell
Scarborough
Summary
Dynamic Retail Operations Administrator at Youfoodz with a proven track record in enhancing productivity and customer service excellence. Skilled in mentoring junior staff and effective training programs. Adept at problem resolution and time management, fostering strong vendor relationships to optimize operational workflows.
Overview
9
9
years of professional experience
Work History
Retail Operations Administrator
Youfoodz
09.2023 - Current
- Developed training materials for new staff, improving onboarding effectiveness and knowledge retention.
- Served as a liaison between employees and upper management, addressing concerns promptly to maintain a positive work environment.
- Evaluated current operational practices and suggested improvement strategies.
- Enhanced communication between departments through regular meetings, reports, and updates.
- Collaborated with various teams to develop cross-functional solutions for operational challenges.
- Mentored junior staff members, providing guidance and support to enhance professional growth and skill development.
- Assisted with documenting key processes.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Worked effectively in fast-paced environments.
Wholesale Customer Service
Youfoodz
09.2020 - 08.2023
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Efficiently placed customer orders and managed delivery from depot to customer
- Managed the logistics of national accounts to ensure deliveries were made in a timely manner.
- Developed and nurtured relationships with BDMs across the country to assist with managing customer expectations
- Updated google sheets periodically to ensure the retail team had current information on products and delivery service.
Delivery Driver
Youfoodz
03.2017 - 09.2020
- Operated delivery vehicle efficiently, ensuring timely distribution of products to customers.
- Conducted pre-trip inspections to maintain vehicle safety and compliance with company standards.
- Managed route planning using GPS technology to optimize delivery efficiency and reduce travel time.
- Delivered exceptional customer service through effective communication and problem-solving during deliveries.
- Maintained accurate records of deliveries, including signatures and product condition upon arrival.
- Collaborated with warehouse team to streamline loading processes and improve overall workflow efficiency.
- Trained new drivers on safety protocols and best practices for efficient delivery operations.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
Skills
- Customer communication
- Mentoring junior staff
- Customer service excellence
- Problem resolution
- Time management
- Customer engagement
- Customer support
- Staff training
- Scheduling coordination
- Telephone etiquette
- Customer relationship development
- Task delegation
- Staff supervision
Timeline
Retail Operations Administrator
Youfoodz
09.2023 - Current
Wholesale Customer Service
Youfoodz
09.2020 - 08.2023
Delivery Driver
Youfoodz
03.2017 - 09.2020