Anahera Time

• Assisted with the setup and breakdown of event spaces, including staging, signage, and seating.
• Coordinated the transportation and organization of event materials and equipment.
• Supported on-site event operations, ensuring smooth execution of schedules and activities.
• Communicated effectively with team members, vendors, and event managers to address logistical needs.
• Provided hands-on support for event preparations including loading/uploading and inventory management.
• Monitored and restocked supplies during events to ensure seamless operations.
• Responded promptly to last-minute changes and troubleshooting on-site.
• Handed procurement, inventory, and distribution of event materials.
• Liaised with suppliers and contractors to secure timely deliveries and services.
• Assisted in managing transportation logistics for staff, performers, and equipment.
• Assisted in warehouse transformation documents online transport,
• Ensured compliance with safety and regulatory standards during event operations.
• Worked closely with venue teams to manage client requirements and resolve on-site challenges.

• Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
• Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
• Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
• Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
• Facilitated smooth transitions between shifts by conducting thorough handovers of pertinent information between colleagues.
• Ensured high-quality telephone etiquette by answering calls promptly and professionally while managing multiple lines during peak hours.
• Boosted guest loyalty with attentive assistance, personalized recommendations, and genuine interactions.
• Coordinated transportation arrangements for guests as needed, liaising with external providers for seamless experiences.
• Contributed to revenue growth by promoting hotel services and upselling available room upgrades or packages.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Liaised with housekeeping staff to verify service and maintenance of hotel standards.

• Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
• Monitored customer feedback to improve barista performance and customer service.
• Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
• Created new training guidelines, and provided staff orientation and training.
• Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
• Maintained accurate inventory counts to meet customer demands and sustain operations.
• Served customers quickly and efficiently and created strategies to prevent delays.
• Designed and adjusted work schedules to meet business demands.
• Used POS system to accurately enter orders and process payments.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Elevated customer loyalty by using strong communication abilities to resolve customer problems.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Explained beverage preparation and offered samples to help customers choose ideal items.
• Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.

• Meet and greet customers.

• Taking customer orders by using the POS and adding value and generating sales through up selling and second selling. Undertaking general waiting duties of both food and beverages including delivering meals and drinks to tables.

• Making and mixing all beverages (incl., supplying, dispensing or mixing of coffee, tea, frappes and other beverages) as per The Coffee Club manuals.

• Ensuring all customer areas are kept clean, orderly and sanitised at all times.

• Additional cleaning duties including washing dishes and tidying dish area.

• Meet company Food & Beverage hygiene under general supervision.

• Detailed knowledge of menu items as per The Coffee Club manuals.

• Replenishment & rotation of stock on the floor and on the barista section.

• Setting tables including polishing and wrapping cutlery.

• General store cleaning (using cleaning schedules).