Summary
Overview
Work History
Education
Skills
Languages
Reference
Timeline
Generic

Anahera Wikaira

Point Cook,VIC

Summary

I offer strong communication and interpersonal skills, eager to learn and develop within a professional environment. I can confidently contribute to smooth and efficient office workflow by handling phone calls and appointments, and maintaining organized records.

Overview

2
2
years of professional experience

Work History

Receptionist Administrator & Customer Service

Fashion Biz
12.2022 - 04.2024
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat for great first impressions, whilst boosting company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
  • Coordinated availability of conference rooms for participants.
  • Handled complaints in a timely manner, ensuring that all issues are addressed and redirected correctly.
  • Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
  • Trained team members on how to operate SAGE software, Outlook, SmartFrieght and other software's to ensure they are well trained increasing customer satisfaction by 10%.
  • Answered customer queries both over the phone and via email resolving in a 90% customer satisfaction.
  • Arranged export parcels through DHL for colleagues to international countries and ensured that ETA and tracking information is provided to both party's.
  • Organised all SLI's for exports of all airfreight shipments going yet not limited to, Brisbane, Melbourne and Sydney.
  • First point of contact for all shipping company's who handled airfreight that worked with Fashion Biz.
  • Completed Data Entry for a minimum of half a page to a maximum of 30 page PO's and ensured that all necessary information regarding there order were liaised with customer.
  • Resolved customer queries through LiveChat, achieving a 85% customer satisfaction.
  • Processed picking errors, faulty items and customer returns in a timely manner to ensure there are no further issues.
  • Minor IT skills of clearing orders that may have been stuck when placing orders online, restoring customer login to Webstore and resetting passwords and creating new customer accounts whilst also linking this to our SAGE Software.


Furniture Mover

BR Auckland
04.2023 - 10.2023
  • Followed verbal and written instructions to properly move and ship products.
  • Maintained a high level of physical fitness, enabling the efficient completion of strenuous tasks such as lifting heavy items or navigating challenging spaces during moves.
  • Improved team efficiency through clear communication and collaboration with fellow movers in coordinating tasks.
  • Loaded and unloaded trucks with customer possessions or merchandise.

Retail Assistant

Krispy Kreme
03.2022 - 11.2022
  • Used POS system to process orders/sales, online orders, and gift card activations.
  • Stocked merchandise, clearly labelling items, and arranging according to shelf life or date of expiry.
  • Conducted regular inventory checks for supplies to prevent stock shortages that could affect daily operations negatively.
  • Took orders via our drive through and dine whilst ensuring that both food and drinks are served in a timely manner.


All Rounder

The Alexander Cafe
11.2021 - 08.2022
  • Maintained and operated espresso machines, blenders, and other equipment.
  • Floated through cafe to ensure customer satisfaction with food and drinks, whilst providing, extra napkins, water etc.
  • Served food from kitchen to necessary table.
  • Explained menu items and answered questions regarding, VF, GF etc. Entered orders and received/processed payments for 20+ guests per day.
  • Kept on top of stocking cold drink fridge and cabinet food, napkins, utensils, etc to ensure floor ran smoothly.

Education

Aorere College
10-2021

Skills

  • Reception management
  • Customer assistance
  • File organization
  • Patience and empathy
  • Cash and POS System Operation
  • Data Entry
  • Communication
  • Time Management
  • Order processing
  • Adaptability and resilience
  • Problem Solving
  • Active Listener

Languages

Maori
Limited Working

Reference

Maryjean Liana Leaupepetele - Fashion Biz | Customer Service Manager

Phone : 02108110094


Marisa Payne - The Alexander Cafe | Cafe Manager

Phone : 02108244316



Timeline

Furniture Mover

BR Auckland
04.2023 - 10.2023

Receptionist Administrator & Customer Service

Fashion Biz
12.2022 - 04.2024

Retail Assistant

Krispy Kreme
03.2022 - 11.2022

All Rounder

The Alexander Cafe
11.2021 - 08.2022

Aorere College

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Anahera Wikaira