Hi, I’m
Ana Hyde
Greenbank,QLD
Summary
Experienced in delivering exceptional administrative support across diverse departments. Highly organized and detail-oriented professional with proven multitasking and task prioritization abilities. Efficiently handles multiple responsibilities. Proficient in utilizing a range of software applications and adept at calendar management for seamless operations. Familiarity with medical terminology gained from working in a healthcare setting enhances ability to contribute effectively.
Overview
15
years of professional experience
Work History
Mater Health Services
Administration Officer
09.2021 - Current
Job overview
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Providing exceptional customer service to visitors with good knowledge of Mater services, locations, personnel and information necessary to deal with inquiries customary to a forefront position on main reception.
- Managing a high volume of calls and inquiries for Mater Health Services directing to the appropriate department or medical team in a polite and professional manner.
- Supporting department heads by preparing reports and managing various administrative tasks efficiently.
- Delivered quality results under pressure by prioritizing tasks effectively during high-stress situations or tight deadlines.
- Using multiple programs such as ARC, IPM, SPOK, EDIS, WORD, EXCEL, EMAIL, TEAMS
- Producing daily rosters for multiple medical teams.
- Ability to work a 24-hour, 7-day rotating roster.
- Management of pagers including replacing and diverting.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Auditing of all emergency codes for all of Mater,
- Completed Monthly logs for management review.
- Entered and maintained departmental records in company database.
Hyde Combustion Pty Ltd
Administration Officer/ Director
02.2010 - 08.2021
Job overview
- Drafted and distributed invoices for outstanding payments with a turnover of 1 million dollars
- Maintained high levels of organization within the office space through regular supply inventory checks and proactive restocking efforts.
- Contributed to office safety by enforcing workplace policies and following emergency procedures as needed.
- Managed complex scheduling tasks, ensuring that deadlines were met consistently.
- Processed purchase orders, service contracts and financial reports.
- Assisted in the development of policy manuals and procedures, contributing to increased organizational clarity and effectiveness.
- Managed team petty cash, purchase orders and account transactions.
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Ensured accurate financial reporting by meticulously reviewing expense reports, invoices, and other financial documents.
Education
TAFE QueenslandMeadowbrook
Diploma from Nursing
10.2023
TAFENorth Strathfield, NSW
Cert IV from Optical Dispensing
01.2000
Wellington High SchoolNew Zealand
Grade 10
01.1994
Skills
- Well spoken with strong communicative skills
- High professional standards with a positive attitude and polite manner
- Ability to exercise and show patience, initiative, responsibility and enthusiasm
- Able to work autonomously as well as contribute positively to a team environment while following directions respectfully
- Problem solving skills & prioritization of task
- Being able to adapt to change, while been able to learn new skills quickly and efficiently
- Upholding patient confidentiality in a medical setting
- Exhibits leadership qualities
Timeline
Administration Officer
Mater Health Services
09.2021 - Current
Administration Officer/ Director
Hyde Combustion Pty Ltd
02.2010 - 08.2021
TAFE
Cert IV from Optical Dispensing
TAFE Queensland
Diploma from Nursing
Wellington High School
Grade 10
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