Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anais Rose

Sydney,NSW

Summary

Dependable and easily adapts to every work environment, focuses on working both collaboratively and autonomously within a team to ensure client's needs are fulfilled. Specifically, interested and passionate about customer service and would like to further develop skills and knowledge within this area to strive for a long term career opportunity. Empathetic and conscientious with great interpersonal skills. Strives to complete all tasks efficiently with a positive can-do attitude.

Overview

10
10
years of professional experience

Work History

Clinic Manager

Body Catalyst
05.2022 - 05.2023
  • Maintained daily, weekly and monthly budgets and KPIs ensuring the clinic was operating efficiently
  • Ensured daily, weekly and monthly KPIs were met by implementing actions plans and staff training
  • Responsible for drafting budgets, rosters and costings associated with both Advertising, interviewing, hiring, and onboarding all new staff
  • Main component of the role was inbound and outbound which included following up leads/enquiries by contacting clients via emails, phone and online platforms in a timely manner
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and client satisfaction
  • Performed patient assessments and developed treatment plans to achieve clients goals
  • Conducted frequent clinic walk-throughs to maintain a safe work environment
  • Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures
  • Handled all equipment service requests by liaising with Cryomed
  • Monitored duties assigned to staff to promote high levels of patient care and job efficiency
  • Worked to continuously increase clinic business through effective marketing partnerships
  • Set and optimised schedules to meet coverage needs and effectively align employee strengths with business needs
  • Coached and trained employees to optimise performance and achieve demanding clinic objectives
  • Ensured all work areas, tools and equipment were clean and properly sanitised
  • Handled detailed records of customer information and services provided to increase return customers
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional customer service
  • Handled all client complaints accordingly and in a professional manner.

Client Services Manager

McGrath Estate Agents
12.2021 - 05.2022
  • Managed and organised the agents calendar and ensured the team was across all relevant communication
  • Attend a high volume of the agents' enquiries that were time sensitive
  • Provided administrative support, office support duties as well as sales support to ensure a smooth-running office
  • Attended all appointments relating to the sale of a property which included organising building inspections, photo shoots & styling and property inspections
  • Upheld various compliance requirements/practices for each individual property campaign within the office
  • Attending and responding to all email, face-to-face, phone enquiries
  • Prepared sales advices, offer and acceptances letters, exchange letters, settlement letters, submissions and contracts
  • Liaised with company accountants/bookkeepers as required
  • Complying with all Continuing Professional (CPD) requirements
  • Ensured all listing information were up to date within the database
  • Maintained client files which included sales contracts, records of client interactions, client notes and other relevant information
  • Delivered high level of service to clients in effort to build rapport
  • Handled client relationship management functions to promote enduring relationships with diverse clientele
  • Scheduled clients for appointments to promptly meet their needs
  • Organised personal and professional calendars, including reminders for upcoming meetings and events
  • Prepared and updated office records and accounts according to client and executive needs.

Front Office Manager & Sales Support

McGrath Estate Agents
03.2021 - 01.2022
  • Answered telephone calls to field enquiries from clients, vendors and various other callers seeking information
  • Provided administrative and secretarial support to the sales and property management teams
  • Ensured the established high standards of presentation within the office, reception and meeting spaces were maintained
  • Created and prepared listing packs for sales and appraisals through various platforms
  • Provided any other support required to assist sales agents
  • Maintained familiarity with Coogee office listings to further assist enquiries, providing them to the most appropriate member of staff
  • Assisted the Sales Manager with monthly sales meetings which included data entry
  • Experienced with Pitch/Sign, Core Logic, Zenu, Agent Box, Microsoft Office, Campaign Track, Mars and Excel
  • Assisted with property management tasks including lease signing, end of lease protocol and property maintenance
  • Ensured all listings were thoroughly assessed and followed compliance legislation prior to going online
  • Organised personal and professional calendars, including reminders for upcoming meetings and events
  • Handled all office tasks including property maintenance, machine maintenance and ensured all inventory was ordered for the office.

Administrative Assistant

JRN Law
10.2019 - 03.2021
  • Created and maintained databases to track and record customer data.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Assisted development and implementation of new administrative procedures.
  • Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
  • Helped with intake of new clients and materials by setting up files and documenting important information.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Prepared drafts of forms, letters and agreements for legal staff use.
  • Screened phone calls to effectively handle less important inquiries and keep senior staff free for more important matters.
  • Reviewed wide-ranging contracts and agreements and summarized terms for easy assessment.
  • Prepared and drafted correspondence and legal forms to maintain smooth communications.
  • Completed electronic filings, initiated billing statements, and managed firm administrative matters.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Responded to client inquiries to provide accurate legal advice and offer assistance.
  • Created spreadsheets to track client progress and document billable hours.
  • Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
  • Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
  • Created and printed legal documents for attorneys to review.
  • Completed data entry of legal documents into electronic filing systems.
  • Produced and filed various legal documents and electronically preserved updated case record system.
  • Diligently edited legal correspondence for grammar and spelling.
  • Composed contracts, pleadings and motions in accordance with established guidelines.

Receptionist & Administrative Assistant

1st City Real Estate Group
10.2020 - 03.2021
  • First point of contact for all clients, answered telephone enquiries in an efficient, friendly and professional manner
  • Working in reception within the real estate agency my main roles included administration and office support duties to ensure a smooth running of the office
  • Handled office inventory, diary maintenance and attended to accounts payable and receivable
  • Organised the mail daily to ensure each solicitor is kept up to date with current correspondence and property documents
  • Filing and archiving was organised weekly to keep correspondence current for all listings
  • Daily attendance to emails from clients and phone calls to assist in meeting their requests to the best of my ability
  • Understanding property legislation and confidentiality agreements with clients to ensure all personal information is kept private
  • Maintained familiarity with all office's listings (Rose Bay and Woollahra), including property advertisements, so an enquiry can be directed to the most appropriate members of staff promptly
  • Prepared sales advices, offer and acceptances letters, exchange letters, settlement letters, submissions and market materials
  • Ensured all tasks were completed within a timely manner.

Store Manager

Tony Bianco
10.2019 - 10.2020
  • Maintained daily, weekly and monthly budgets and KPIs
  • Merchandised the store on a daily to weekly basis
  • Managed individual staff budgets and responsible for ongoing training of staff
  • Organised regional and international orders whilst ensuring the companies quality assurance protocols were maintained
  • Attended quarterly strategy meetings with CEO Anthony Bianco
  • Liaised with Westfield Centre's management monthly to ensure financial KPIs were maintained in accordance with Westfield financial guidelines
  • Able to confidently build relationships with clients and outside commercial stakeholders
  • Strong dispute resolution skills in ensuring all client concerns were resolved with the utmost client care
  • Highly aware and supportive of promoting the brand of Tony Bianco and the intellectual property surrounding the products
  • Delivered excellent customer service and adhered to standard practices to maximise sales and productivity
  • Managed inventory tracking and physical inventory counts to minimise loss
  • Balanced sales, reconciled cash, and made bank deposits to facilitate opening and closing duties
  • Generated repeat business by responding to customer concerns with a friendly and knowledgeable service
  • Oversaw inventory management through cycle counts, audits, and shrinkage control
  • Strengthened work flow productivity by hiring, managing, and developing staffs customer service skills
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving
  • Trained and mentored staff to ensure daily tasks and procedures were being followed
  • Maintained stockroom condition to preserve product quality
  • Developed and enforced operational improvements to reduce total losses.

Flagship Store Manager

Freelance Shoes
11.2017 - 10.2019
  • Solely responsible for staff management including sourcing, hiring, inducting and managing staff
  • Consistently reached both personally and store KPIs
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget
  • Freelance Shoes top seller (3 years) consecutively
  • Trained staff in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
  • Merchandised the store and organised stock according to seasons
  • Monitored ordering of stock distribution, and reduction subject to quarterly seasonal sale
  • More significantly establishment, implementation and maintenance of exceptional customer service protocols whilst working with a large dynamic customer base
  • Instrumental in the development of a committed clientele base in a highly competitive retail market
  • Organised online orders and dispatched arranged 'Click and Collect' orders
  • Ensured closing and opening procedure was completed every day which included balancing the register and banking.

Waitress

Metropole Café
01.2016 - 11.2017
  • Providing professional and efficient friendly service
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients
  • Assertively upsold alcoholic beverages, appetisers and desserts
  • Effectively listened to, understood and clarified guest concerns and issues
  • Maintained complete knowledge of restaurant menu, including daily specials
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff
  • Displayed enthusiasm and knowledge about the restaurant's menu and products
  • Developed and maintained positive working relationships with others to reach business goals.

Manager/Barista/Waiter

Zigolinis Restaurant
08.2013 - 12.2014
  • Meet and greet patrons on arrival and departure with a positive and welcoming attitude
  • Liaised with the Chef about patrons individual dietary needs when appropriate
  • If required, effectively and promptly resolve food or service issues
  • Ensure floor operations ran correctly and efficiently
  • Communicated clearly and positively with co-workers and management
  • Prepared and served beverages such as coffee, tea and alcoholic drinks
  • Mastered Point of Sale (POS) computer system for automated order taking
  • Established business protocols and procedures, introduced new employees to Induction processes
  • Drafted seasonal menus liaising with Head Chef and Sous Chef in order to compile same
  • Organized stock, ordered stock and dealt with suppliers when deliveries arrived
  • Ensured Occupational Health and Safety compliance with staff and Health Inspections
  • Maintained high level of industrial hygiene as part of daily business 'house-keeping', including daily wash downs of kitchen and scullery food packaging and refrigeration, ensuring no cross-contamination.

Education

Higher School Certificate

Bridgidine
Randwick, NSW
11.2016

Kincoppal
Rose Bay, NSW
2015

Skills

  • Administrative Staff Supervision
  • Revenue Management
  • Employee Recruitment
  • Customer Service
  • CRM Software
  • Self Starter
  • New Business Development
  • Corporate Compliance
  • Profitability Strategies
  • Back Office Operations

Timeline

Clinic Manager

Body Catalyst
05.2022 - 05.2023

Client Services Manager

McGrath Estate Agents
12.2021 - 05.2022

Front Office Manager & Sales Support

McGrath Estate Agents
03.2021 - 01.2022

Receptionist & Administrative Assistant

1st City Real Estate Group
10.2020 - 03.2021

Administrative Assistant

JRN Law
10.2019 - 03.2021

Store Manager

Tony Bianco
10.2019 - 10.2020

Flagship Store Manager

Freelance Shoes
11.2017 - 10.2019

Waitress

Metropole Café
01.2016 - 11.2017

Manager/Barista/Waiter

Zigolinis Restaurant
08.2013 - 12.2014

Higher School Certificate

Bridgidine

Kincoppal

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