Anakha Chelattu Shaji
Rochedale
Summary
Dedicated and compassionate professional with a strong background in customer service and personal care assistance. With 5 years of experience in providing exceptional service to diverse clientele, I have honed my communication and interpersonal skills to effectively address customer needs and preferences. Additionally, my experience as a personal care assistant has equipped me with the empathy and patience necessary to provide compassionate care and support to individuals with varying needs and abilities. Skilled in providing personal care, assisting with daily living activities, and fostering a supportive and respectful environment. Committed to enhancing the quality of life for those in my care and ensuring their comfort and well-being. Seeking to leverage my combined expertise in customer service and personal care assistance to make a positive impact as part of your team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Personal Care Assistant
Blue Care
08.2022 - Current
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Promoted independence with structured routines and clear communication to support clients in their daily lives.
- Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
- Collaborated with healthcare professionals to develop individualized care plans addressing each client''s specific needs.
- Monitored vital signs regularly, promptly reporting any abnormal findings to medical professionals for further evaluation.
- Prevented injuries through diligent observation of the environment and prompt intervention when needed during mobility assistance tasks.
- Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
Support Worker
Capital Community Care
08.2021 - 06.2023
- Excellent communication and interpersonal skills
- Empathy and compassion
- Ability to provide personal care assistance (bathing, grooming, toileting)
- Knowledge of health and safety protocols
- Ability to follow care plans and instructions
- Patience and understanding
- Crisis management and conflict resolution skills
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Visited home environments to help clients develop comprehensive life, technical and job skills.
- Documented client progress and activities in accordance with agency policies and procedures.
Customer Service Representative
British Petroleum
08.2020 - 07.2021
- Product knowledge: Familiarity with various fuel types, automotive products, and convenience store items sold at the petrol station.
- Technical skills: Proficiency in operating fuel pumps, POS systems, and other equipment commonly used in petrol stations.
- Conflict resolution: Skill in handling difficult situations or conflicts with customers or colleagues in a calm and professional manner.
- Time management: Ability to efficiently prioritize tasks and manage time effectively to ensure timely completion of responsibilities.
- Knowledge of safety protocols
- Ability to work in a fast-paced environment
Support Worker
Private Client
05.2019 - 08.2020
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Facilitated community integration for clients by organizing social outings, recreational activities, and educational opportunities.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Streamlined documentation processes by implementing efficient record-keeping strategies that improved accuracy of information shared between team members.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Retail Sales Assistant
Auscomp PTY LTD
06.2018 - 07.2019
- Excellent customer service skills
- Strong communication skills
- Ability to work in a fast-paced environment
- Product knowledge
- Cash handling and point-of-sale (POS) system experience
- Ability to work effectively in a team
- Attention to detail
- Time management skills
Education
Bachelor of Science - Nursing Education
Queensland University of Technology
01.2025
Advanced Diploma - Graphic Designing
Australian Institute of Advanced Studies
01.2020
High School -
SFS Public School
03.2017
Skills
- Compassionate patient care
- Care plan implementation
- Medication Management
- Patient Assessments
- Nutrition planning
- Meal Planning
- Client Transportation
- Personal Hygiene Assistance
- Mobility Assistance
- Progress Documentation
- Verbal and written communication skills
- Flexible schedule and availability
Certification
- CPR & First Aid Certificates
- Police Clearance
- Blue Card
- Yellow Card
- International Driver's Licence
- Covid 19 Vaccinations
- Influenza Vaccination 2024
- QLD Health Modules
Languages
English
Native or Bilingual
Malayalam
Native or Bilingual
Tamil
Full Professional
Timeline
Personal Care Assistant
Blue Care
08.2022 - Current
Support Worker
Capital Community Care
08.2021 - 06.2023
Customer Service Representative
British Petroleum
08.2020 - 07.2021
Support Worker
Private Client
05.2019 - 08.2020
Retail Sales Assistant
Auscomp PTY LTD
06.2018 - 07.2019
Bachelor of Science - Nursing Education
Queensland University of Technology
Advanced Diploma - Graphic Designing
Australian Institute of Advanced Studies
High School -
SFS Public School
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