Summary
Overview
Work History
Education
Skills
References
Accomplishments
Certification
Timeline
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Anakha Suresh Kumar

Campbelltown,SA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Online Personal Shopper

Coles Supermarket
06.2023 - Current
  • Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
  • Top-rated online shopper at Coles Norwood, providing excellent service.
  • Enhanced click-and-collect efficiency for seamless shopping experience.
  • Demonstrated exceptional communication, swiftly resolving customer queries.
  • Maintained rapid, precise order fulfillment while efficiently managing online shopping systems.
  • Managed approximately 100 incoming customers without any delay

Checkout Operator

ANAKHA SURESH KUMAR
03.2023 - 11.2023
  • Welcomed and helped customers professionally as a Check-Out, at Norwood
  • Processed transactions via EFTPOS with precision in cash and card handling
  • Managed and trained new team members, promoting teamwork
  • Proficiently operated diverse equipment, displaying versatility in cashier responsibilities
  • Demonstrated respect, friendliness and willingness to help whenever needed.

Console Operator

Mary Matha Petroleum Group
11.2021 - 08.2022
  • Improved communication between departments by providing timely updates on console status and potential issues.
  • Collected cash directly and through EFTPOS
  • Wrote detailed narrative reports and maintained daily activity reports.
  • Streamlined work processes with the implementation of effective console operation protocols and procedures.
  • Reference: Madhavi Lekha Kurumulath (+61 493567297)

Volunteer

CESA
01.2022 - 02.2022
  • Enhanced community engagement by organizing and leading outreach events.
  • Improved organizational efficiency by streamlining volunteer onboarding processes.
  • Promoted environmental awareness with educational workshops and hands-on activities.
  • Boosted fundraising efforts, securing valuable donations through targeted campaigns.
  • Managed approximately 30 incoming calls, emails and faxes per day

Education

Master of Science - Construction Management

The University of Adelaide
259 North Terrace, Adelaide SA 5000
12.2024

Bachelors of Technology - Civil Engineering

Mar Baselios College of Engineering And Technology
Mar Baselios College Of Engineering And Technology
07.2022

Skills

  • Delivery Management
  • Product Picking
  • Conflict resolution
  • Customer service expertise
  • Order processing
  • Patience and empathy
  • Organizational skills
  • E-commerce understanding
  • Problem-solving abilities
  • Attention to detail
  • Customer Service
  • Decision-Making

References

  • Anith Sees Pallath (+61 424637501) Coles online supervisor
  • Jemy Anna (+61 468332118) Checkout lead at Foodland Norwood
  • Nishant Shaju (+61435150520)Console supervisor
  • Tomin mathew( project engineer )

(+61 450087736)

tominmathew000ma@gmail.com


Accomplishments

  • Placement officer
  • Head of water resource organization in Trivandrum
  • Content Creator and Moderator of CESA

Certification

  • The fundamentals of digital marketing - Google digital Unlocked
  • Barista

Timeline

Online Personal Shopper

Coles Supermarket
06.2023 - Current

Checkout Operator

ANAKHA SURESH KUMAR
03.2023 - 11.2023

Volunteer

CESA
01.2022 - 02.2022

Console Operator

Mary Matha Petroleum Group
11.2021 - 08.2022

Master of Science - Construction Management

The University of Adelaide

Bachelors of Technology - Civil Engineering

Mar Baselios College of Engineering And Technology

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Anakha Suresh Kumar