Anakha Suresh Kumar
Campbelltown,SA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Online Personal Shopper
Coles Supermarket
06.2023 - Current
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
- Top-rated online shopper at Coles Norwood, providing excellent service.
- Enhanced click-and-collect efficiency for seamless shopping experience.
- Demonstrated exceptional communication, swiftly resolving customer queries.
- Maintained rapid, precise order fulfillment while efficiently managing online shopping systems.
- Managed approximately 100 incoming customers without any delay
Checkout Operator
ANAKHA SURESH KUMAR
03.2023 - 11.2023
- Welcomed and helped customers professionally as a Check-Out, at Norwood
- Processed transactions via EFTPOS with precision in cash and card handling
- Managed and trained new team members, promoting teamwork
- Proficiently operated diverse equipment, displaying versatility in cashier responsibilities
- Demonstrated respect, friendliness and willingness to help whenever needed.
Console Operator
Mary Matha Petroleum Group
11.2021 - 08.2022
- Improved communication between departments by providing timely updates on console status and potential issues.
- Collected cash directly and through EFTPOS
- Wrote detailed narrative reports and maintained daily activity reports.
- Streamlined work processes with the implementation of effective console operation protocols and procedures.
- Reference: Madhavi Lekha Kurumulath (+61 493567297)
Volunteer
CESA
01.2022 - 02.2022
- Enhanced community engagement by organizing and leading outreach events.
- Improved organizational efficiency by streamlining volunteer onboarding processes.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Managed approximately 30 incoming calls, emails and faxes per day
Education
Master of Science - Construction Management
The University of Adelaide
259 North Terrace, Adelaide SA 500012.2024
Bachelors of Technology - Civil Engineering
Mar Baselios College of Engineering And Technology
Mar Baselios College Of Engineering And Technology07.2022
Skills
- Delivery Management
- Product Picking
- Conflict resolution
- Customer service expertise
- Order processing
- Patience and empathy
- Organizational skills
- E-commerce understanding
- Problem-solving abilities
- Attention to detail
- Customer Service
- Decision-Making
References
- Anith Sees Pallath (+61 424637501) Coles online supervisor
- Jemy Anna (+61 468332118) Checkout lead at Foodland Norwood
- Nishant Shaju (+61435150520)Console supervisor
- Tomin mathew( project engineer )
(+61 450087736)
tominmathew000ma@gmail.com
Accomplishments
- Placement officer
- Head of water resource organization in Trivandrum
- Content Creator and Moderator of CESA
Certification
- The fundamentals of digital marketing - Google digital Unlocked
- Barista
Timeline
Online Personal Shopper
Coles Supermarket
06.2023 - Current
Checkout Operator
ANAKHA SURESH KUMAR
03.2023 - 11.2023
Volunteer
CESA
01.2022 - 02.2022
Console Operator
Mary Matha Petroleum Group
11.2021 - 08.2022
Master of Science - Construction Management
The University of Adelaide
Bachelors of Technology - Civil Engineering
Mar Baselios College of Engineering And Technology