Ana Laura Salvatore
Albany Creek,QLD
Summary
Ana Laura is a bilingual HR and administration professional with over 10 years of experience in coordination, stakeholder engagement, and people-focused service delivery. Currently studying a Diploma of Human Resources Management with hands-on experience in high-pressure environments requiring tactful communication, policy interpretation, and client-focused resolutions. Ana Laura is committed to inclusive, equitable practices and contributing to positive workplace culture and staff wellbeing within public or health-sector frameworks.
Overview
8
8
years of professional experience
Work History
Group Reservations Coordinator
Rydges Hotel
09.2021 - Current
- Coordinate group accommodation contracts, liaise with clients and internal teams.
- Support operational delivery aligned with business goals and service standards.
- Assisted marketing teams in creating promotional materials that showcased attractive group packages.
- Trained new team members on best practices in group reservations management, enhancing overall team performance.
- Conducted regular reviews of existing procedures to identify areas for improvement continuously.
Medical Receptionist
Indooroopilly General Practice
03.2021 - 08.2021
- Handled sensitive patient data, billing, and triaging high-volume inquiries.
- Provided front-line support, showing discretion, empathy, and professionalism
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Guest Services Officer & Events Co-ordinator
Park Hyatt Melbourne
02.2017 - 12.2020
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
Education
Diploma - Human Resources
Swinburne University of Technology
Melbourne, VIC01-2026
Certificate IV - Work, Health & Safety
Swinburne University of Technology
Melbourne, VIC12-2020
Bachelor - Hospitality Management
San Ignacio De Loyola
Lima, Peru01-2014
Skills
- HR Administration Support
- Multicultural Team Engagement
- Policy & Compliance Governance
- Employee & Client Relations
- Bilingual (English/Spanish)
- Performance and Conflict Resolution
- Workplace Safety Management
Personal Qualities
Adaptable, Empathetic, Culturally Aware, Collaborative, Solutions-Oriented, Eager to Learn, Passionate
Timeline
Group Reservations Coordinator
Rydges Hotel
09.2021 - Current
Medical Receptionist
Indooroopilly General Practice
03.2021 - 08.2021
Guest Services Officer & Events Co-ordinator
Park Hyatt Melbourne
02.2017 - 12.2020
Diploma - Human Resources
Swinburne University of Technology
Certificate IV - Work, Health & Safety
Swinburne University of Technology
Bachelor - Hospitality Management
San Ignacio De Loyola
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