Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
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Anali Nanayakkara

Anali Nanayakkara

Southbank,Australia

Summary

Enthusiastic customer service representative with experience in sales and team collaboration. Skilled in building rapport with clients and enhancing customer satisfaction. Committed to contributing to company success through effective relationship management and service excellence.

Overview

3
3
years of professional experience
3
3
Certifications

Work History

Customer Service Executive

Newanjith Rent a Car
Colombo, Western
10.2023 - 02.2024
  • Managed reservation systems, ensuring accurate bookings and maximizing vehicle availability.
  • Provided customer assistance for vehicle rentals and inquiries, enhancing customer satisfaction.
  • Coordinated inspections and maintenance schedules, ensuring fleet readiness and reliability.

Team member

Olanka Travels
Kohuwala, Sri Lanka
07.2023 - 09.2023
  • Assisted customers with travel inquiries and booking processes.
  • Collaborated with team members to ensure timely service delivery.
  • Contacted customers to design personalized tours that enhanced engagement.
  • Managed travel documentation for client itineraries and confirmations.
  • Analyzed customer behavior to prepare weekly reports, providing insights for strategic decisions.

Intern

Yatiyana Group
Embilipitiya, Sri Lanka
03.2021 - 03.2022
  • Conducted research to support strategic planning and operational decisions.
  • Assisted in project coordination and scheduling for team initiatives.
  • Collaborated with teams to prepare reports and participated in meetings.
  • Collaborated with team members to streamline communication processes.
  • Shadowed staff to understand business operations and analyzed sales trends.

Education

Master of Business Analytics -

Monash University
Clayton, VIC
01-2028

Bachelor of business - Business analytics, Finance

Monash University
Caufiled, Australia
01-2026

Skills

  • Customer service and sales
  • Verbal communication
  • Multitasking abilities
  • Problem-solving skills
  • Data analysis
  • Project management
  • Microsoft Word and Excel
  • Strategic planning
  • Inventory management

References

Provided upon request

Certification

RSA

Timeline

Customer Service Executive

Newanjith Rent a Car
10.2023 - 02.2024

Team member

Olanka Travels
07.2023 - 09.2023

Intern

Yatiyana Group
03.2021 - 03.2022

Master of Business Analytics -

Monash University

Bachelor of business - Business analytics, Finance

Monash University
Anali Nanayakkara