Patient Service Assistant
Penola War Memorial Hospital
- Cleaned and set up rooms in preparation for patients.
- Enhanced overall patient experience with compassionate assistance during difficult or emotional situations while remaining mindful of professional boundaries.
- Helped maintain a safe clinical environment with strict adherence to infection control protocols and guidelines.
- Prepared and delivered meals to patients, assisting with feeding when necessary.
- Inspected equipment for defects and completed basic repairs.
- Disinfected tools, equipment and surfaces between patients.
- Supported patients and family members, actively listening to concerns and offering compassionate care.
- Improved patient satisfaction by providing exceptional customer service and addressing their concerns promptly.
