Summary
Overview
Work History
Skills
Languages
Hobbies and Interests
Timeline
Generic

Analiese Missen

Traralgon,Vic

Summary

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Overview

2
2
years of professional experience

Work History

Cashier

Coles Express
08.2023 - Current
  • Supported promotional efforts by informing customers of current sales events and discounts available.
  • Checked tools and equipment to prevent accidents and injuries.
  • Followed safety protocols while working, avoiding accidents and injuries.
  • Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
  • Boosted upselling success by staying informed about product offerings and suggesting relevant items to customers during transactions.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Maintained clean and orderly work station.

Cashier/Kitchen Staff

Missen Link
05.2023 - 08.2023
  • Maintained clean, trash-free workspaces to maximize productivity and safety
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols
  • Made food according to standard recipes with requested changes for customer satisfaction
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

Front Counter

Hungry Jacks
12.2022 - 05.2023
  • Managed time to juggle multiple tasks simultaneously with ease
  • Took orders, prepared meals, and collected payments
  • Worked at the front counter, drive-thru and other areas
  • Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction
  • Collaborated with team members to complete orders
  • Replenished serving stations with fresh food and cleaned up spills
  • Completed milkshakes and ice cream desserts for customers
  • Clarified customer issues and determined the root cause of problems to resolve product or service complaints
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance
  • Removed trash, debris and other waste materials from premises
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets
  • Confirmed all cleaning tools and equipment were stored properly after use
  • Handled equipment, chemicals, and materials properly and with caution
  • Built relationships with customers to encourage repeat business
  • Helped customers complete purchases, locate items, and join reward programs
  • Worked flexible schedule and extra shifts to meet business needs
  • Welcomed customers and helped determine their needs
  • Proven ability to learn quickly and adapt to new situations.

Waitress

RSL
10.2021 - 05.2022
  • Remained calm and poised when dealing with difficult customers or during busy shifts
  • Kept server areas clean and stocked to increase efficiency while working tables
  • Used cash registers and credit card machines to cash out customers
  • Greeted new customers, discussed specials
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
  • Processed orders and sent to kitchen employees for preparation
  • Collected payment for food served, balanced cash receipts and maintained an accurate cash drawer
  • Trained new team members on restaurant procedures, menu items, and performance strategies
  • Demonstrated strong knowledge of food service standards and led by example to instill in new servers
  • Taught servers to memorize menu ingredients and provide information on preparation methods
  • Provided feedback and guidance to help servers develop industry skills and knowledge
  • Monitored new server performance and offered continuous support throughout the training period
  • Provided continuous evaluation and feedback to server employees
  • Provided coaching and mentoring to employees.

Skills

  • Error Identification
  • Price Memorization
  • Food Preparation and Safety
  • Complaint Resolution
  • Cash Handling
  • Staff Training
  • Adaptable and Flexible
  • Refunds and Exchanges
  • Coupon Redemption
  • Till Counting
  • Upselling
  • Customer Relations

Languages

English only

Hobbies and Interests

  • Digital Art Commissions
  • Advertising
  • Web design
  • Cooking

Timeline

Cashier

Coles Express
08.2023 - Current

Cashier/Kitchen Staff

Missen Link
05.2023 - 08.2023

Front Counter

Hungry Jacks
12.2022 - 05.2023

Waitress

RSL
10.2021 - 05.2022

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