Analise Crossley
Dudley
Summary
Proven team leader at Boost Juice, adept at empowering staff and enhancing team dynamics. Skilled in multitasking and customer service, consistently achieving project milestones ahead of deadlines. Cultivates positive client relationships, leveraging strong communication and reliability to exceed service expectations. Demonstrates diligent cash management and a quick learning ability, ensuring operational excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bartender
Queens Wharf Hotel
11.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Team Leader
Boost Juice
05.2021 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Receptionist
Crozcare Pty Ltd
03.2022 - 09.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Restaurant Waiter
Muchos Mexican
07.2021 - 02.2023
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
Education
High School Diploma -
St Marys Catholic Collage Gateshead
11-2024
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Honest and punctual
- Enjoy life challenges
- Diligent and a quick leaner
Accomplishments
- State runner NSW 2019
- Aspire ( Theatre, Stage Acting)
- School Councillor
- Awarded top Food and Technology in the year 2020
Certification
- Awarded Lifeguard surf-life saving certificate
- Scuba-Divers Licence
- Higher School Certificate (HSC)
- Responsible Service of Alcohol (RSA)
- Responsible Service of Gambling (RSG)
Timeline
Bartender
Queens Wharf Hotel
11.2024 - Current
Receptionist
Crozcare Pty Ltd
03.2022 - 09.2024
Restaurant Waiter
Muchos Mexican
07.2021 - 02.2023
Team Leader
Boost Juice
05.2021 - Current
High School Diploma -
St Marys Catholic Collage Gateshead
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