Analiza Estillore
Jandakot,Australia
Summary
Enthusiastic and caring individual with over 5 years of experience in community aged care and customer service. Adept at working in team environments and handling diverse challenges with a positive and proactive approach. Currently pursuing a Diploma of Human Resources, seeking a role in HR where I can leverage my strong communication skills, problem-solving abilities, and leadership potential to contribute to organizational success. Known for reliability, responsibility, and the ability to resolve conflicts while maintaining a supportive and professional environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Community Aged Care Support Worker
Right at Home
03.2022 - Current
- Provide compassionate care and support to elderly clients in their homes, assisting with daily living activities, mobility, and personal hygiene
- Foster positive relationships with clients and their families, ensuring their emotional and physical well-being
- Collaborate with a team of healthcare professionals to create personalized care plans for each client
- Handle scheduling, report writing, and administrative duties as required
Retail Customer Service Officer
Alturas Group Of Companies
06.2011 - Current
- Provided excellent customer service by addressing inquiries, processing transactions, and resolving issues in a timely manner
- Managed inventory, assisted in store promotions, and contributed to achieving sales targets
- Trained and mentored new employees to ensure quality service standards
Personal Care Assistant
Mercy Care Aged Care Home Support
02.2021 - 02.2022
- Assisted elderly residents with daily activities including meal preparation, dressing, and medication reminders
- Ensured a safe and clean environment while promoting independence and dignity for all residents
- Engaged in conflict resolution and mediation between residents and their families when necessary
- Worked closely with medical staff to monitor and report on residents' health changes
Various Roles
Family Business
12.2013 - 06.2019
- Assisted with daily business operations including customer service, inventory management, and employee supervision
- Managed customer inquiries and concerns, ensuring high satisfaction and repeat business
- Supported business growth through product knowledge, marketing strategies, and excellent customer relations
Education
Diploma of Human Resources -
Eve College
06.2025
Certificate III in Individual Support -
Australian Professional Skills Institute
08-2021
Certificate III in Business Studies -
Lexis College
07-2020
Skills
- Caring Nature and Empathy
- Team Focused and Collaborative
- Reliable and Responsible
- Positive & Enthusiastic Attitude
- Conflict Resolution & Mediation
- Time Management and Prioritization
Certification
- First Aid & CPR Certification
- Working with Children Check
Languages
English
Visayan
Tagalog
Timeline
Community Aged Care Support Worker
Right at Home
03.2022 - Current
Personal Care Assistant
Mercy Care Aged Care Home Support
02.2021 - 02.2022
Various Roles
Family Business
12.2013 - 06.2019
Retail Customer Service Officer
Alturas Group Of Companies
06.2011 - Current
Diploma of Human Resources -
Eve College
Certificate III in Individual Support -
Australian Professional Skills Institute
Certificate III in Business Studies -
Lexis College
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