Analyn Abarca
Schofields,NSW
Summary
A highly motivated and hardworking Forensic Science graduate with a strong background in Retail and Sales Management, seeking a challenging position in the field of Forensic Science. Passionate about forensic investigations, offering strong organisational skills, analytical abilities, and attention to detail. Dedicated to contributing expertise in evidence analysis and crime scene investigations to support law enforcement efforts. Eager to secure an entry-level position where I can leverage my interpersonal skills, time management, and problem-solving abilities to achieve professional goals and support team success.
Overview
19
19
years of professional experience
Work History
Manager
Kmart Australia
03.2015 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximise team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organisation.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximise business success.
Sales Manager
Kawara Roofing & Architectural Company
06.2005 - 06.2014
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent follow-ups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organised regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Overcame objections from potential clients by addressing concerns effectively and offering customised solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Attended industry events and conventions to expand sales opportunities.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
- Secured lucrative contracts with major accounts, leveraging strong negotiation skills and deep industry knowledge.
- Established metrics-driven sales culture, setting clear performance indicators and regularly reviewing progress.
- Developed competitive analysis framework, enabling proactive adjustments to sales tactics and strategies.
- Drove national sales growth, implementing innovative marketing strategies and cultivating key partnerships.
- Built relationships with customers and the community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Implemented systems and procedures to increase sales.
- Managed accounts to retain existing relationships and grow share of business.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Prepared sales presentations for clients showing the success and credibility of products.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Improved sales forecasting accuracy, utilising data analytics to predict market trends and adjust sales strategies accordingly.
Education
Bachelor of Science - Forensic Science
Western Sydney University
Sydney, NSW08.2024
No Degree - Diploma in Extended Science
Western Sydney University
Sydney, NSW09.2022
Bachelor of Science - Business Administration - Information Service Mgt.
De LaSalle University - College of St. Benilde
Manila, Philippines02.2005
Skills
- Crime Scene Investigation
- Evidence Collection and Preservation
- Data Analysis and Interpretation
- Laboratory Techniques
- Report Writing and Documentation
- Good Laboratory Practices
- Team Leadership and Development
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Strategic Planning
- Operations Management
- Project Management
- Customer Relationship Management (CRM)
- Performance Management
- Staff Development
- Sales Techniques
- Sales Management
- Workforce Management
- Business Administration
- Business Development
- Business Planning
- Financial Management
- Teamwork and Collaboration
- Customer Service
- Decision-Making
- Computer Skills
- Effective Communication
- Problem Resolution
References
Michael Mikhail
Store Manager
Kmart Australia
0408667007
email:
Marilyn Cash
Line Manager
Kmart Australia
0401802370
email:
Agnez Belter-mruk
Line Manager
Kmart Australia
email:
0404109618
Dr. Alicia Haines
Academic Director
0400284745
email: alicia.haines@uts.edu.au
Timeline
Manager
Kmart Australia
03.2015 - Current
Sales Manager
Kawara Roofing & Architectural Company
06.2005 - 06.2014
Bachelor of Science - Forensic Science
Western Sydney University
No Degree - Diploma in Extended Science
Western Sydney University
Bachelor of Science - Business Administration - Information Service Mgt.
De LaSalle University - College of St. Benilde
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