Ana Mai Librando

Work History

Regus

10.2021 - 09.2023

Monitored and documented internal clients and external clients’ data.
Created and updated clients’ schedules for group operations and meetings.
Represented organization in relations between staff and general public.
Conducted tours of the facility and offices, described features and promoted services.
Led tours to highlight offices features to prospective clients and answer questions.
Maintained open communication with clients to proactively handle questions and complaints.
Responded promptly and effectively to out-of-hours emergencies such as maintenance needs and criminal incidents.
Coordinated special meetings and events to inform and engage clients, resulting in improved relations and satisfaction.
Helped to establish community norms and ground rules for open communication and responsible conduct.
Supported work of managers and staff with administrative assistance on clerical needs and business correspondence.
Managed digital and physical office records and used Regus office tools to track trends and report on metrics.
Approached issues proactively to best meet current and future community needs.
Maintained internal database of service workers, participants, activities and other relevant details.
Facilitated community outreach to expand participation and support.

So Clean

12.2020 - 06.2022

Responsible for tenants, contractors and customer relations in a large shopping centre, and oversight of facilities management.
Generated daily report to assess improvement and make adjustments.
Identification and prevention of health and safety hazards within the centre.
Responded to tenants concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
Developed and maintained strong relationships with tenants to increase loyalty, trust and satisfaction.

Gungahlin Children Centre

09.2012 - 03.2020

Built relationships and communicated with parents to provide best learning environment for children.
Monitored student progress and adjusted instruction to meet individual needs.
Utilized innovative teaching strategies to effectively engage students in learning.
Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.

Monkey Bar

09.2016 - 10.2019

Served high customer volumes during special events, nights, and weekends.
Performed opening and closing duties, setting up for incoming shift, preparing cash drawers, and taking inventory.
Kept bar presentable and well-stocked to meet customer needs.
Followed alcohol awareness procedures for preventing excessive guest intoxication.