Ana Maria GAMO
Rosebud,Vic
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking, passionate with strong organizational skills eager to secure this position. Ready to help team achieve company goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Thrive on doing my best, continue to learn each day, help where needed and encourage my colleagues to do same.
Overview
22
22
years of professional experience
Work History
P.A. to Brokers
Aussie Home Loans
03.2013 - Current
- Maintained appropriate filing of personal and professional documentation.
- Managed complex calendar coordination across multiple time zones for seamless meeting scheduling.
- Used discretion when handling confidential information.
- Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
- Displayed absolute discretion at handling confidential information.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Provided multifaceted services to professionals by managing mail, scheduling appointments, and other administrative tasks.
- Improved time management by effectively prioritized and organized tasks.
- Kept detailed track of household and maintenance inventory and schedules.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
- Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
- Ensured well-maintained professional image both internally and externally through diligent representation of executives.
- Collaborated with other support staff in coordinating joint projects or covering workload during absences.
- Served as point of contact between clients and managerial staff.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Liaised with key accounts to deliver targeted administrative household support.
- Contributed to positive work environment through professional demeanor and strong interpersonal skills.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Participated in team meetings and staff training sessions.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Streamlined communication for better efficiency between executive and team members by acting as liaison.
- Worked effectively in fast-paced environments.
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Proved successful working within tight deadlines and fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in team setting, providing support and guidance.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Organized and detail-oriented with strong work ethic.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Gained extensive knowledge in data entry, analysis and reporting.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Property Manager and Sales Real Estate Agent
PRD Nationwide
06.2002 - 01.2008
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Communicated effectively with owners, residents, and on-site associates.
- Followed up on delinquent tenants and coordinated collection procedures.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in timely manner.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Responded to Common Area Maintenance (CAM) inquiries.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within regional market landscape.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting interests of both landlords and tenants.
- Generated leads for sales and rental properties through cold calls and referrals.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Coordinated appointments to show marketed properties.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
- Coordinated with legal counsel to resolve tenant disputes.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Passionate about learning and committed to continual improvement.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Presented purchase offers to sellers for consideration.
- Coordinated appointments to show tenants and buyers prospective homes.
- Reviewed market research data and changed sales plans accordingly.
- Successfully managed multiple offers for sellers, securing best possible outcome in each situation.
- Provided exceptional support during negotiation process, advocating for clients'' best interests at all times.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Conducted weekly open houses and provided feedback to sellers on potential buyers.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Advertised client properties through websites, social media, and real estate guides.
- Reviewed and executed confidential documents, contracts and disclosures.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Performed home evaluations and developed competitive market analysis for individual homes.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Advised clients on staging techniques to enhance property appearance and increase buyer interest during showings.
- Improved property listings by collaborating with photographers to capture visually appealing images that accurately represented each property's unique qualities.
- Worked effectively in fast-paced environments.
- Self-motivated, with strong sense of personal responsibility.
- Cultivated interpersonal skills by building positive relationships with others.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within regional market.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in timely manner.
Education
GED -
REIQ
Brisbane, QLDGED -
Aussie
Southbank, VICSkills
> Business relationship building
> Contract Negotiation
- Team Leadership
- Workplace training
- Team Collaboration
- Prospecting and Networking
- Compliance requirements
- Account Management
- Decision-Making
- Customer Service
- Relationship Building
- Records Management
- Compliance risk management
- Compliance adherence
- Dispute Resolution
> Lead prospecting
I am fluent in Italian, Portuguese, Spanish and can get by in French.
Born in Spain / Learned French and Italian at school & Married to A Portuguese gentleman.
I feel very content and honoured when ever I can make someone happy / help and accomplish my goals.
Love Life and people around me.
Languages
Italian
Professional Working
Portuguese
Full Professional
Spanish
Native or Bilingual
French
Elementary
Timeline
P.A. to Brokers
Aussie Home Loans
03.2013 - Current
Property Manager and Sales Real Estate Agent
PRD Nationwide
06.2002 - 01.2008
GED -
REIQ
GED -
Aussie
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