Anamika Singh

Greeting guests and managing reception duties, including answering inbound calls and responding to inquiries from residents, families, and external partners. Direct communication to the appropriate departments while ensuring excellent customer service.
Handle inbound and outbound calls, addressing inquiries related to resident care, appointments, and services, ensuring accurate information is provided, and escalating issues when necessary.
Maintain accurate and up-to-date resident records, admission documentation, and compliance paperwork in line with aged care standards, ensuring seamless communication across departments.
Coordinate appointments, meetings, and transport for residents by liaising with care teams and external providers via phone calls, ensuring efficient and effective scheduling.
Assist with the on-boarding process for new residents and staff, including managing communication, documentation, and orientation processes via phone and email.
Manage internal filing systems, both digital and hard copy, ensuring all records are maintained accurately, confidentially, and in compliance with privacy legislation.
Process invoices, purchase orders, and petty cash transactions, ensuring accurate financial documentation and timely processing, with occasional communication via phone to vendors and departments.
Follow infection prevention protocols during phone interactions and face-to-face communications, ensuring safety measures and guidelines are effectively communicated to families and external agencies.
Provide general administrative support to nursing, care, and management teams, assisting in call handling, scheduling, and data entry to ensure smooth day-to-day operations.

Liaised with clients and stakeholders via phone, email, and internal messaging systems regarding payroll, employee records, and compliance documentation.
Maintained accurate and confidential documentation for client accounts, ensuring all updates aligned with internal policies and regulatory requirements.
Monitored internal service requests and followed up with relevant departments and third-party providers to ensure timely resolution of administrative tasks.
Communicated clearly and professionally with business clients to confirm account information, clarify document submissions, and resolve service issues.
Supported interdepartmental coordination by regularly updating team leads and service users on request status and outstanding action items.
Managed client data in spreadsheets and cloud-based systems, ensuring proper formatting, error-free entries, and compliance with reporting standards.
Proficient in using Salesforce, MS Office, Outlook, and internal CRM tools to log calls, track workflows, and maintain correspondence history.

Provided centralized administrative and communication support during large-scale international events, coordinating internal requests via phone, messaging platforms, and email.
Served as a key contact hub for inbound queries, including staff scheduling, logistics, compliance protocols, and emergency support, ensuring fast and effective resolution.
Assisted with real-time coordination of rosters, transport, and access control by maintaining consistent phone-based contact with operations teams and external service providers.
Maintained structured logs of calls, updates, and issue tracking, contributing to smooth flow of information during high-pressure event operations.
Supported the on-boarding and briefing of new staff through verbal instructions, follow-up calls, and document coordination, ensuring all steps were completed ahead of strict event deadlines.
Responded professionally to time-sensitive inquiries from medical teams, vendors, and international delegations, exercising sound judgment and discretion.
Worked closely with team leads and admin staff to monitor communication flow, escalate high-priority matters, and uphold service standards across all touchpoints.