Anamika Negi

• Managing user accounts, permissions, and access rights inside the IT systems of the organization, including account creation, modification, and deactivation as necessary.

• Provided technical assistance and support to end-users, including troubleshooting hardware, software, and network issues.

• Enforced security policies and protocols to protect the organization's data and systems.

• Utilize a help desk or ticketing system to log and manage support requests, and escalated situations as needed to guarantee prompt resolution.

• Performed routine maintenance tasks, such as updating software, installing patches, and ensuring antivirus protection.

• Data backup systems were implemented and closely watched to guarantee data integrity and disaster recovery capabilities.

• Created and updated documentation for IT procedures, troubleshooting guides, and knowledge base articles to facilitate problem-solving and knowledge sharing.

• Monitored network traffic and implement security measures, such as access controls and password policies.

• Created and implemented an IAM strategy in line with the organization's security and compliance needs to effectively manage user access and permissions within AWS services
• Maintained IAM policies and roles, defining granular permissions for AWS resources to enforce the principle of least privilege and maintain a strong security posture
• Conducted regular audits and assessments to make sure AWS IAM setups follow industry best practices and compliance standards, such as SOC 2, HIPAA, or GDPR
• Implemented multi-factor authentication (MFA) and strict access restrictions while managing and monitoring user access to AWS resources, including user accounts, groups, roles, and permissions
• Established governance processes to review and approve access requests, conduct access reviews, and periodically recertify user privileges to minimize security risks and maintain compliance
• Integrated IAM with other AWS services and external identity providers (e.g., Active Directory, SAML, OpenID Connect) to enable single sign-on (SSO) and centralize identity management
• Assisted as a crucial resource in analyzing and resolving security problems, breaches, or unauthorized access attempts within AWS
• Conducted advanced Level 2/Level 3 technical troubleshooting, delivering high-quality customer service by effectively resolving complex technical issues
• IAM policies, practices, and configurations were thoroughly documented, allowing team members and stakeholders to access and comprehend IAM-related data with ease
• Gained experience in AWS services such as CloudWatch, Guard Duty, DNS, VPC logs, CloudTrail, Encryption of EBS volumes, S3, IAM roles and policies, and security hub
• Performed Security assessments and generated reports for clients using Zscalar & Dome9.

• Certified ITIL professional with experience in process implementation, Service Delivery, and PMO/ IT Governance processes
• Good understanding of ITIL processes such as Incidents, Changes, Problems, Service Requests, and Escalations using Service Now
• Significantly involved in managing Servers in a Cloud environment and providing level 1 and level 2 assistance to clients
• Exposure to data analysis tools, Sharepoint, IT application support, and Database tools
• Monitoring and managing the uptime of the production systems using application monitoring tools
• Utilized a working knowledge of core platform technologies, including Windows Server, Active Directory, Networking, MS SQL Server, IIS, PowerShell, and SSL Certificates, to diagnose and resolve technical problems
• Performed root cause analysis of reported issues to decisively discern and enact corrections
• Conducted root cause analysis and worked closely with QA and development teams, to successfully resolve critical issues in a production environment, resulting in a 25% reduction in system downtime
• Investigated major server issues & automated processes using a shell script to reduce machine downtime by 90%
• Responding and resolving tickets within the client's Service Level Agreement
• Strong understanding of SDLC and good knowledge of Agile Methodology, MQ, and Job Scheduler
• Used incident management system combined with autonomy over personal caseload to prioritize incidents and manage the load in line with Service and experience Level Objectives
• Gained knowledge and experience in the following areas: Windows and Linux environments, Cloud computing, MS SQL & remote access tools e.g., Putty, Winscp, Teams, etc
• Responsible for all levels of administration, documentation, and support of regional and global migration activities
• Ability to meet deadlines in a fast-paced environment, multi-tasking with minimal supervision, and exercising sound decision-making with the ability to successfully manage multiple concurrent projects.