Anamol Shrestha
20/18 Clarence Street, Lidcombe,NSW
Summary
Having acquired a Bachelor's degree in Information Technology at the Crown Institute of Higher Education, I am seeking an entry-level position in the IT industry. I have been interested in computers and technology since a young age and love to do anything practical with them. I am a motivated, hard-working, and result-oriented person who is always ready for a challenge. Accordingly, I am looking for a position with a progressive organisation where I can learn and prove myself to the organisation as well as myself. I have acquired customer service and communication skills through my studies and other work experience which can prove to be useful in any field. With these skills along with my knowledge in IT, I have much room to grow and expand my adequacy.
Overview
5
5
years of professional experience
Work History
Restaurant Manager
KFC Chatswood Food Court
06.2019 - Current
- As a restaurant manager, my primary role is to complete various tasks while upholding the standards of the company
- I can use a variety of tools provided such as macromatix, lifelenz, RGM Dashboard, and Balance Scorecard to forecast future targets
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- During my time, I ensure my restaurant is among the highest scoring within our franchise by maintaining scores above target.
Customer Service Team Member
Woolworths
02.2022 - 07.2022
- Greeting and welcoming customers in a friendly and professional manner.
- Assisting customers with product inquiries, locating merchandise, and providing product
recommendations. - Processing customer transactions, including cash, credit card, and gift card payments.
- Handling customer complaints and resolving issues in a timely and effective manner.
- Maintaining a clean and organized sales floor, including restocking shelves and maintaining
displays. - Collaborating with team members to achieve sales targets and provide excellent customer
service.
Education
Bachelor of Information Technology -
Crown Institute of Higher Education
North Sydney, Sydney12.2023
Diploma/Advance Diploma in IT -
Australian Harbour International College
Townhall , NSW05.2021
Skills
- Basic Knowledge of programming languages(HTML, Python, Java)
- Able to operate Point of sales systems
- Experienced in Macromatix, lifelenz and service management group
- Proficient English(PTE)
- Able to perform in a fast paced environment
- Excellent customer service and communication
Timeline
Customer Service Team Member
Woolworths
02.2022 - 07.2022
Restaurant Manager
KFC Chatswood Food Court
06.2019 - Current
Bachelor of Information Technology -
Crown Institute of Higher Education
Diploma/Advance Diploma in IT -
Australian Harbour International College
references
- Jit Jung Khadka, Area Coach -SUM-01, 0430984957, jitkhadka@outlook.com
references
- Jit Jung Khadka, Area Coach -SUM-01, 0430984957, jitkhadka@outlook.com
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