Irene Pun
Brisbane,QLD
Summary
Reliable front of house employee experienced in hospitality and service industry, Maintains clean, tidy spaces to entice customers and encourage business. Always ready to help team members and assist customers. Strengths include exceptional customer service, effective communication skills, and ability to handle high-pressure situations with grace. Contributed significantly to overall guest satisfaction and positive dining experiences in previous roles.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front of House Employee
Winghaus Edwars st
Brisbane, QLD
10.2024 - Current
- Served beverages to customers efficiently.
- Poured beer efficiently to ensure customer satisfaction.
- Cleared tables promptly to maintain a clean and welcoming dining environment.
- Handled food with strict adherence to health and safety regulations.
- Delivered food to customers promptly.
- Maintained cleanliness of tables and floors, ensuring a welcoming environment for guests.
- Collaborated with other departments within the restaurant on various tasks or projects.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Tailored orders to address customer allergies and gluten concerns.
Front of House Employee
El Camino Cantina
Brisbane, QLD
08.2024 - Current
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Performed opening and closing duties as assigned by management staff.
- Facilitated smooth communication between kitchen staff and front-of-house team.
- Assisted guests with special needs or accommodations, ensuring an inclusive environment.
- Resolved customer complaints promptly and professionally.
- Ensured compliance with health and safety regulations in the restaurant.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Provided exceptional customer service to ensure satisfaction.
- Managed reservations and seating arrangements efficiently.
- Processed customer payments accurately and efficiently.
- Greeted customers and answered questions about menu items.
- Followed up with customers after their meal to ensure satisfaction.
- Coordinated with kitchen staff to ensure timely preparation and delivery of orders.
- Conducted menu presentations and made recommendations based on guest preferences.
- Filled and served various beverages for customers.
- Maintained cleanliness by cleaning tables and mopping floors.
Wait Staff Member
Lasemia Bakehouse
Nakhipot, Lalitpur, Nepal
01.2023 - 12.2025
- Took beverage orders from patrons and served drinks promptly.
- Cleared dishes between courses and after guests finished dining.
- Checked back with customers during meals to ensure satisfaction with food and service.
- Presented menus and answered questions regarding items.
- Delivered food items to customers at their tables in a friendly, courteous manner.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Performed opening and closing duties such as restocking supplies, cleaning floors.
- Prepared a variety of smoothies to meet customer preferences.
Education
Bachelors in Commerce - Accounting
UNISC
Petrie, QLDSkills
- Attention to detail
- Waitstaff etiquette
- Team player attitude
- Punctuality and reliability
- Customer service
- Up-selling strategies
- Seating arrangements
- Cash handling proficiency
- Strong work ethic
- Time management
- Clear communication
Certification
- RSA
- First Aid
Languages
English
Professional
Nepali
Full Professional
Refrence
- El camino-
- Head Chef- Ashish Pudasaini
- Email- apudasaini@elcaminocantina.com.au
- Rojina pandey
- Winghaus-
- Head Chef- Sujan adhikari
- Email- sadhikari@thebavarian.com.au
Timeline
Front of House Employee
Winghaus Edwars st
10.2024 - Current
Front of House Employee
El Camino Cantina
08.2024 - Current
Wait Staff Member
Lasemia Bakehouse
01.2023 - 12.2025
Bachelors in Commerce - Accounting
UNISC
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