Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Anand Durairaju

Heidelberg,VIC

Summary

A highly experienced and results-driven professional with a strong background in business analysis and organisation systems. Proficient in interpreting, analysing, and simplifying complex requirements, alongside expertise in process improvement, data management, compliance and transition support. Known for meticulous organisation skills and attention to details, and with proven track record of effective engagement and collaboration with business partners, technical specialists, industry-leading vendors such as Accenture, Genpact and SAP to successfully achieve project objectives and organisation goals.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Business/Data Analyst

The Salvation Army
09.2024 - Current
  • Company Overview: Salvos is a not-for-profit organisation, engaged in the provision of community services and charitable services to benefit the society.
  • Process Improvements: Utilising the Cost-Benefit analysis, successfully developed a self-service Power BI dashboard for the Business support team, resulting in a 20% reduction in repetitive cases. Prepared QRGs for the repetitive cases logged.
  • Process Analysis: Deep dived into process analysis and modelling by understanding existing processes and mapping to-be processes as part of a broader process improvement journey/initiative.
  • Data Modelling: Utilising my data modelling capabilities worked closely with the stakeholders to understand their operational and business KPIs goals and translate them into meaningful Power BI dashboard, providing insights to the senior leadership team.
  • Kepner-Tregoe Subject Matter Expert: Successfully collaborated with the Recruitment team using the Kepner Tregoe Root Cause Analysis methodology to identify pain points and streamline data collection resulting in 50% increase in data accuracy.
  • Requirement Gathering and Integration: Gathered and integrated data from various sources including ServiceNow, Chris 21 and xcel to develop a meaningful data for HR Operational dashboard.
  • Technologies/Tools: Power BI, ServiceNow, Kepner-Tregoe

Business Analyst

UnitingCare Queensland
02.2023 - 06.2024
  • Company Overview: The project objective is to implement a Workday system, replacing more than a decade outdated legacy system and the manual processes.
  • Requirements Facilitation: Instrumental in gathering and facilitating requirements from a diverse group of stakeholders. Planned and led brainstorming sessions using Miro and Microsoft Whiteboard to optimise interactivity and participation, resulting in positive engagement and quality requirements.
  • Process Modelling: Defined, developed, and improved existing processes by identifying the current and future stakeholder needs through process optimisation and modelling.
  • Requirement Gathering: Organised and facilitated workshops for the Business team to map the As-Is and To-Be processes, identifying business change impacts and document requirements as user stories. In addition, collaborated closely with Accenture solution partner during design workshops, using Agile methods to shape fit-for-purpose solution designs that supported the end-to-end business process lifecycle.
  • Conducted training and prepared training materials: Created learning materials, user guides and delivered training sessions to the Business stakeholders to support the transformation journey. In addition, assessed and updated all materials and business resources, including policies, procedures, process documentation, and intranet site content etc.
  • Change Management: Partnered with the Change Manager to deliver a change roadmap supporting new ways of working.
  • Perform Impact Assessment: As part of the impact assessment, conducted start/stop/continue assessments on all the impacted business processes while managing the inter-dependencies. Where deviations were identified, planned and developed mitigation and control plans to manage the risk.
  • Managed Testing: Developed User Acceptance Testing (UAT) documents and scripts to test various functional test scenarios in addition participated in the smoke and integration testing.
  • Collaborated with the technical team: Worked closely with the technical team by investigating processes, identified root cause of issues and worked with the respective teams to implement tactical fixes.
  • Performed Data Analysis: Successfully performed data analysis and deep dive into the insights/interpretation to understand patterns, trends, and deviations during the migration process from the legacy system to the new technology.
  • Target Operating Model: Collaborated with the People and Culture (P&C) leadership team to identify and manage changes to the org structure, roles, and capabilities to align with the new operating model.
  • SNOW Integration: Leveraged the strong knowledge of ServiceNow (SNOW) ticketing system to support the transition to Workday Help by creating the new config for Workday Help case management, which reduced support team dependencies.
  • Technologies/Tools: Workday, Visio, BPMN, Jira, Confluence and ServiceNow.

Employment Coach - Disability Employment Service (DES)

WCIG
12.2021 - 01.2023
  • Requirement Gathering: Performed requirement gathering and analysed client requirements to align employment opportunities with their Job Participation Plans.
  • Requirement Documentation: Created clear and concise documentation such as client requirement documents and effectively communicating these requirements to Centrelink officers and business development teams.
  • Conduct training: Provided training and coaching for client to support job readiness and enable sustainable employment outcomes.
  • Data Analysis: Analysed data to uncover insights, patterns and trends, that can inform strategic decisions and driving business growth through NGO and community partnerships.

Mental Health Support Practitioner

Breakthru
06.2019 - 11.2021
  • Crucial in building and maintaining strong relationships with stakeholders across various service providers, fostering collaboration and ensuring alignment with client goals to deliver excellent customer service focusing on client needs and requirement.
  • Utilised coaching skills in therapeutic process by assisting in recovery plans and monitoring progress.
  • Maintained accurate client progress based on the relevant service provider’s requirements.
  • Used web-based applications to input case notes and manage client databases while ensuring confidentiality and data privacy.

Human Resource Business Analyst

GlaxoSmithKline (Pharmaceutical)
06.2010 - 04.2018
  • Oversaw HRIS development and data integrity across HR systems and employee records for over 400 positions.
  • Designed and implemented workflows for HR teams, HR intranet pages, and end-user applications to support reporting and daily operations, automated department recruitment processes.
  • Managed document management systems, including maintaining personnel records and organization charts.
  • Partnered with Internal Audit to ensure compliance with FRS accounting controls and regulatory requirements.
  • Workday HRIS
  • Successfully developed validation criteria to automate the electronic completion of all government forms.
  • Established key performance indicators (KPIs) and success criteria, measured system performance against workload and efficiency goals.
  • Led the HR systems and data workstream for M&A integration activities, including data loading, testing, and validation.
  • Provided support to employees and managers by troubleshooting systems issues, tracked issues and resolutions using case management system.
  • Monitored new Workday functionalities to continuously optimize HR technology solutions.
  • Worked closely with IT and implementation teams to design and deploy Workday modules.
  • Managed the semi-annual Workday releases and quarterly updates.
  • Workforce Expansion: Scaled the APAC Finance Services team by onboarding 30 new employees within 3 months, working with 2 dedicated internal recruiters. Managed the end-to-end recruitment process, including pre-boarding, onboarding, and Day One readiness.
  • Project Leadership: Initiated the implementation of a paperless new hire onboarding process and an applicant tracking system.
  • Lean Process Solution: Streamlined recruitment processes by facilitating workshops with line managers, employees, and various departments, resulting in a 30% reduction in the hiring cycle (from 90 to 63 days).
  • Organisational Transformation: Led the outsourcing of Finance Shared Service operations for short-term cost, partnered to lead the consolidation of multiple HR functions into a single, centralised team responsible for all generalist HR affairs.
  • Career Coaching: Launched the company’s first Practical Workplace Coaching initiative for the shared services centre to upskill managers through internal coaching training.
  • Learning and Development: Developed and delivered the Manager Essentials Curriculum for the GSK Global Business Service Centre, training centre managers in key leadership competencies.
  • Employee Engagement: Initiated the “Be the Best, Retain the Best” staff retention project, incorporating an employee suggestion box to gather feedback. This initiative significantly boosted morale and reduced attrition from 21% (2010) to 12% (2013).

Global Human Resource Advisor

Shell IT International (Oil & Gas)
02.2007 - 05.2010
  • Provided global HR support for Information Technology global shared services function.
  • Workforce Planning: Initiated successful workforce planning job realignment, employee involvement, and team-building projects for roles moving from Europe to Malaysia.
  • HRIS Technology: Led the transition from PeopleSoft to a fully integrated SAP HRIS platform, driving efficiency and data accuracy.
  • Performance Management: Revamped the performance management approach by moving from country-specific evaluations to a regional framework ensuring consistent evaluation of similar roles across geographical locations.
  • Organisational Design: Co-led a global organisational analysis initiative to evaluate and revise position descriptions across the region, aligning them with new ways of working.
  • Successful Planning: Led succession planning efforts across the APAC region, identifying successors for 25 key roles and defining development plans to support future leadership readiness.
  • Global Employee Survey: Led focus groups related to employee opinion surveys and engagement initiatives. Ensured compliance with group-wide requirements and successfully increased overall employee satisfaction from 74% to 76%.

Senior Human Resource Officer

UniAsia Life Assurance, Malaysia (Life Assurance)
10.2004 - 01.2007
  • Company Overview: Local life insurance company with revenue of $70M and 120 employees focusing on bank assurance products across the banking industry.

Senior Human Resource Officer

Samsung Corning Malaysia (Manufacturing)
07.1997 - 09.2004
  • Supported HR operations, systems, and programs, worked with HR senior management to create policies and procedures; recruited end-to-management employees and developed onboarding training manuals.

Education

Bachelor of Social Science Honours -

National University of Malaysia
07.1997

Skills

  • Salesforce
  • ServiceNow
  • Workday
  • Visio
  • Business Analysis Workshop Facilitation
  • Gap Analysis
  • Process Modelling/Mapping
  • System Implementation Testing and Quality Assurance
  • Continuous Improvement
  • Data & Systems Management
  • Lean Methodology
  • Kepner-Tregoe Problem Solving
  • Waterfall-Agile-Hybrid Delivery

Certification

  • May 2025: In the process of preparing for CBA Certification
  • Apr 2025: Microsoft Power BI Data Analyst
  • May 2024: Completed the Workday HCM Fundamentals Training
  • Oct 2023: Completed Workday Basic and Advanced Training
  • Nov 2023: Salesforce Administrator
  • July 2019: Certificate IV Mental Health - Swinburne University
  • Sept 2014: Certified Trainer for Practical Coaching at Workplace

Timeline

Business/Data Analyst

The Salvation Army
09.2024 - Current

Business Analyst

UnitingCare Queensland
02.2023 - 06.2024

Employment Coach - Disability Employment Service (DES)

WCIG
12.2021 - 01.2023

Mental Health Support Practitioner

Breakthru
06.2019 - 11.2021

Human Resource Business Analyst

GlaxoSmithKline (Pharmaceutical)
06.2010 - 04.2018

Global Human Resource Advisor

Shell IT International (Oil & Gas)
02.2007 - 05.2010

Senior Human Resource Officer

UniAsia Life Assurance, Malaysia (Life Assurance)
10.2004 - 01.2007

Senior Human Resource Officer

Samsung Corning Malaysia (Manufacturing)
07.1997 - 09.2004

Bachelor of Social Science Honours -

National University of Malaysia

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Anand Durairaju