Anand Kayattiyanickal Mani
Dharruk,Nsw
Summary
Talented seeking Talented professional seeking to fill an executive role. . Enthusiastic and committed individual seeking a position in industry to utilize my refined, articulate, and professional disposition in the provision of exceptional service to customers.
Overview
10
10
years of professional experience
Work History
Hotel staff
Neelam Indian restaurant
06.2013 - 12.2013
- Managed a team of 15 people from various backgrounds
- Over exceeded the targets by 20%.
- Carried out day-day-day duties accurately and efficiently.
Customer service representative
SUBWAY®Restaurants
01.2014 - 02.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Delivery Driver
Dominos's Pizza
02.2015 - 12.2015
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
General Manager
Hotel Mourya Monarch
02.2016 - 12.2021
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
Process Assistant
Amazon
02.2022 - 02.2023
- Maintained working knowledge of latest industry techniques, methods and equipment.
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
- Conducted training and change management processes to improve operations.
- Determined and recommended methods to address improvement opportunities.
Education
Diploma - Diploma in Business
Canterbury Business College
Sydney, NSW03.2014
10+2 - Science Education
CNS
05.2008
Advance Diploma - Commercial Pilot Licence
Basair Aviation College
Sydney, NSW03.2011
Skills
- Multi-Line Phone Systems
- Food Safety Guidelines
- Guest Inquiries
- Handling Procedures
- Front Desk Management
- Reading Comprehension
- Personable Demeanor
- Guest Services
- Guest Satisfaction
- Safety Protocols
Timeline
Process Assistant
Amazon
02.2022 - 02.2023
General Manager
Hotel Mourya Monarch
02.2016 - 12.2021
Delivery Driver
Dominos's Pizza
02.2015 - 12.2015
Customer service representative
SUBWAY®Restaurants
01.2014 - 02.2015
Hotel staff
Neelam Indian restaurant
06.2013 - 12.2013
Diploma - Diploma in Business
Canterbury Business College
10+2 - Science Education
CNS
Advance Diploma - Commercial Pilot Licence
Basair Aviation College
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