Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

ANAND MUKHIYA

Greenway,ACT

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Overview

6
years of professional experience

Work History

WOOLWORTHS TUGGERANONG

Assistant Department Manager
11.2018 - Current

Job overview

  • Manage upset customers, conflicts, and challenging situations (face to face or through phone calls)
  • Raising work orders for faulty equipment.
  • Planning and time management.
  • Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
  • Inventory report update and management
  • Maximized productivity and profitability by balancing sales and expenses.
  • Developed and implemented plans to maximize sales and meet or exceed goals and objectives.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Complied with established internal controls and policies.

MEDICUS COLLEGE

IT Intern
01.2022 - 03.2022

Job overview

  • Troubleshooting technical appliances such as computers, servers, wi-fi routers, security cameras, printers, projectors, and so on.
  • Evaluated students' needs and feedback to drive service improvements.
  • Running lab computer checks frequently
  • Windows 10 performance monitoring through Task Manager.
  • Tested systems to identify root causes of problems and uncover website bugs.

KHALTI DIGITAL WALLET, NEPAL

IT Help Desk Technician
01.2017 - 03.2018

Job overview

  • Provided Tier 1 IT support to non-technical internal users through desk-side support services.
  • Researched product and issue resolution tactics to address customer concerns.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Documented support interactions for future reference.
  • Provided on-call support for critical issues related to Khalti App.
  • Configured hardware, devices, and software to set up workstations for employees.
  • Configured hardware and granted system permissions to new employees.

Education

CHARLES STURT UNIVERSITY
NSW

Masters from Information Technology (Computer Network & Business Analysis
2020

University Overview

Tribhuwan University
Kathmandu, Nepal

Bachelor of Science from Computer Science Information Technology
11.2017

University Overview

Skills

  • Knowledge of Windows Server 2012, 2012R2, and 2016 as per industry standards
  • Advanced knowledge of DHCP, ADDS, DNS, and Print Server
  • Fresh desk ticketing System
  • General knowledge virtualization (VMware (ESXI), Hyper-V)
  • Knowledge of Routing Protocols (RIP, OSPF, EIGRP)
  • Remote Monitoring Tools: TeamViewer, Windows Remote Desktop
  • Backup: Windows backup, Clonezilla
  • Cloud Solutions: Microsoft Azure, Office 365, SharePoint Online
  • Advanced knowledge of Microsoft Applications: Word, Excel, Outlook
  • Sales Expertise
  • Staff Management

Timeline

IT Intern
MEDICUS COLLEGE
01.2022 - 03.2022
Assistant Department Manager
WOOLWORTHS TUGGERANONG
11.2018 - Current
IT Help Desk Technician
KHALTI DIGITAL WALLET, NEPAL
01.2017 - 03.2018
CHARLES STURT UNIVERSITY
Masters from Information Technology (Computer Network & Business Analysis
Tribhuwan University
Bachelor of Science from Computer Science Information Technology

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