Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anand Ramesh Shouche

Bangkok,Thailand

Summary

Dynamic leader with extensive experience in P&L management and operational efficiency at CNH Industrial. Proven track record of enhancing customer satisfaction and improving parts gross margin by over 5%. Skilled in strategic planning and team leadership, driving significant growth in aftermarket solutions and product quality across diverse markets.

Overview

38
38
years of professional experience

Work History

Head - Parts & Service

CNH Industrial services (Thailand)Ltd
Bangkok, Thailand
11.2020 - Current
  • Manage the Aftermarket P&L for the SEA and Japan subregion for the Agriculture and Construction Equipment business worth $40 million.0m
  • Responsible for P&L of CNH owned dealership in Thailand with a network of 30+ independent dealers spread across the country with th help of a strong team of skilled professionals.
  • Expand Parts commodities portfolio through resourcing , value line range and alternative logistics .
  • Manage parts pricing and adopt appropriate price leadership/price follower/price influencer strategy at the market / commodity / part number level
  • Strategic AM product positioning and discount management
  • Develop and stimulate sales of AM Solutions including connected services
  • Identify opportunities to promote technology-based services in the precision farming space .
  • Responsible for managing and improving customer satisfaction within the sub region.
  • Lead and manage a team of 100+ colleagues located across SEA Japan.
  • Develop and implement competence development strategy to minimize machine down time
  • Warranty and goodwill cost Management
  • Product quality monitoring and drive improvement through relevant stake holders
  • Improved parts gross margin by over 5% points since 2020.
  • Establish the team to manage 16 countries with optimized cost and improved efficiency post spin off with commercial vehicles business.
  • Established 'Universal control Room' in Thailand to monitor connected machines for a speedy resolution.
  • Establishes sales of second range of parts and lubricants with more than 25% growth YOY

Head - Aftermarket & Customer Solutions

Volvo Construction Equipment Malaysia Sdn Bhd
Shah Alam, Malaysia
11.2018 - 10.2020
  • Manage the Aftermarket P&L of the Volvo CE-owned dealership in Malaysia.
  • Responsible for customer satisfaction and customer loyalty.
  • Optimize profit through strategic AM product positioning and discount management
  • Achieve revenue targets through sales of parts, labor, and other AM products.oducts
  • Operating cost management
  • Develop and stimulate sales of AM Solutions including connected services
  • Manage stock turn and first pick availability across all the parts stores and warehouses in Malaysia.
  • Manage 'Customer Support Centre' Operations to optimize response time and improve customer satisfaction.
  • Lead and manage a team of 80+ colleagues located across peninsular and East Malaysia.
  • Implement and monitor Aftermarket operation development processes in all the branches
  • Develop and implement competence development strategy to minimize machine down time
  • Continuously review and upgrade dealership network for a quicker and quality service response to the customer.
  • Warranty and goodwill cost Management
  • Improved the market capture rate by over 5% in a declining market through active customer connect and extensive marketing promotions.
  • Improved CSA renewals in 2019 by more than 50% over previous year.
  • Established 'Customer Support Centre' to centralize customer enquiries and monitor for a speedy resolution.
  • Developed and implemented an agile and customer centric organization structure to improve response time and to manage employee aspirations.
  • Successfully Implemented Aftermarket sales Process in the dealership. Increased sales to new customers by 20% and successfully converted 10% of non-buying customers to buying customers.

Director - Aftermarket Operations & Competence Development

Volvo Construction Equipment
Singapore
01.2014 - 10.2018
  • Development and implementation of 'Dealer Service Operation Management Guideline' across Sales Region APAC as per agreed schedule and roll out plan
  • Develop more reliable and effective dealer aftermarket operations
  • Assist and support 'Dealer Management System (DMS)' roll out projects
  • Manage and motivate Region APAC competence development team to deliver expected results in terms of training delivery and effectiveness score.
  • Ensuring efficient use of resources, people, tools, and inventories to achieve results
  • Managing aftermarket training operations in accordance with established company policies and within the approved budget
  • Formulate and execute aftermarket competence development plan to meet Region APAC strategic objectives
  • Develop a highly skilled and motivated training organisation at the Region, Hub and the dealership level to deliver the planned trainings
  • Ensure that the Training programs / calendars are based on competence need assessment and are aligned with the business requirements.
  • Support cross functional departments (Aftermarket or others) in competence development planning
  • Work together with Sales support and HR functions to harmonise the Training activities within Region APAC.
  • Developed and documented Aftermarket sales processes and Parts Logistics processes as part of Region APAC Strategy Project.
  • New Machine Sales process developed and piloted in Hub India.
  • Developed and established Technician Competence Level Assessment framework.
  • Developed competence Development path for Dealer Parts Managers.

Head - Competence Development & Product Support

Volvo Trucks India
Bangalore, India
05.2009 - 12.2013
  • Develop and implement Competence development strategy for both Volvo and Eicher brand Trucks and Buses
  • Accomplish Competence development activities to ensure availability of competent manpower at Volvo Owned and privately owned dealerships.
  • Operate within the approved budget
  • Achieve Revenue targets through sales of trainings to external & internal customers.
  • Plan and Organize skill competitions to motivate and develop competence of front line Aftermarket team
  • Plan and execute Customer and employee engagement activities to improve CSI & ESI
  • Technical failure analysis and field campaign management
  • Warranty and goodwill management
  • Control and manage goodwill and Warranty budget
  • As a National Service Manager, represent After Market function in New Product Strategy group and Customer Satisfaction group
  • Participate in Product performance review with Volvo Global Quality team and warranty team.
  • Conduct / participate in New product field trials and provide feedback to technology team

Regional Service Manager - After Market

Volvo India Pvt ltd
Nagpur, India
09.2006 - 05.2009
  • After Market business planning
  • Achieve After Market Revenue targets through sales of Service and Spare parts in the assigned territory.
  • Manage Service and Spare Parts operations through Volvo owned and Privately owned dealer network
  • Managing a team of 70+ aftermarket personnel in the Region to derive highest level of customer satisfaction
  • Responsible for all the financial KPIs like Revenue, Operating Margin, Cash flow and Accounts receivables for the Region.
  • Responsible for CSI and ESI

Regional Service Manager

Hero Honda Motors Limited
Bhopal / Baroda, India
04.2002 - 09.2006
  • Company Overview: Worlds No 1 two wheeler manufacturing Company
  • Achievement of Spare Parts Sales (wholesale) and vehicle reporting (at Dealerships) targets through 3S, 2S and 1 S Network
  • Expand sales and service network as per the vision of the company by appointing dealers and service points in the territory.
  • Improve CSI through implementation of identified CS initiatives
  • Extend product technical support to the dealerships
  • Warranty administration
  • Manage Area Training Centre operations to ensure availability of competent manpower across dealerships
  • Responsible for implementation of Dealer Operating Standards in all the dealerships in the assigned territory.
  • Worlds No 1 two wheeler manufacturing Company

Zonal Head

Telco construction Equipment Company Limited
Bangalore / Cochin/ Nagpur/ Indore, India
01.1995 - 04.2002
  • Company Overview: One of the leading construction equipment Manufacturing Company in India
  • Manage Sales, Service and Spare parts operations for Tata Hitachi Make Excavators, wheel loaders, back hoe loaders and friction / hydraulic cranes through a team of Sales and Service Engineers.
  • Meet Machine Sales and Parts sales target
  • Ensure high level of machine uptime and customer engagement
  • Responsible for Dealer Operation Management & development
  • Ensure high level of Customer satisfaction in the assigned area.
  • One of the leading construction equipment Manufacturing Company in India

Asst Engineer

Eicher Motors Limited
Indore, India
07.1989 - 08.1990
  • Field Failure analysis
  • Product quality reports and warranty administration.
  • Liaise with Mitsubishi Motors, Japan for warranty claim settlement and to discuss product quality issues
  • Prepare Service MIS for the entire country.

Workshop Supervisor

Sanghi Brothers Limited
Indore, India
03.1987 - 06.1989
  • Company Overview: Tata Motors Commercial Vehicle dealer
  • Warranty administration for all models of Tata Make Heavy, Medium and Light duty commercial vehicles
  • Shop floor Supervision to ensure optimum bay utilization
  • Failure analysis
  • Product quality report preparation
  • Tata Motors Commercial Vehicle dealer

Education

Post Graduate Program - Leading and Managing -

Indian Institute of Management -Calcutta
India
01.2008

B.E - Mechanical Engineering

Nagpur University
India
01.1994

Diploma - Mech. Engineering

M P Technical Board
India
01.1986

Skills

  • Aftersales P&L management
  • Parts pricing and product positioning
  • Team leadership
  • Strategic planning
  • Operational efficiency
  • Customer satisfaction
  • Warranty management
  • Product quality management

Timeline

Head - Parts & Service

CNH Industrial services (Thailand)Ltd
11.2020 - Current

Head - Aftermarket & Customer Solutions

Volvo Construction Equipment Malaysia Sdn Bhd
11.2018 - 10.2020

Director - Aftermarket Operations & Competence Development

Volvo Construction Equipment
01.2014 - 10.2018

Head - Competence Development & Product Support

Volvo Trucks India
05.2009 - 12.2013

Regional Service Manager - After Market

Volvo India Pvt ltd
09.2006 - 05.2009

Regional Service Manager

Hero Honda Motors Limited
04.2002 - 09.2006

Zonal Head

Telco construction Equipment Company Limited
01.1995 - 04.2002

Asst Engineer

Eicher Motors Limited
07.1989 - 08.1990

Workshop Supervisor

Sanghi Brothers Limited
03.1987 - 06.1989

Post Graduate Program - Leading and Managing -

Indian Institute of Management -Calcutta

B.E - Mechanical Engineering

Nagpur University

Diploma - Mech. Engineering

M P Technical Board

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Anand Ramesh Shouche