Anand Vallinayagam
Baldivis
Summary
Demonstrates strong ability to troubleshoot and resolve issues efficiently while maintaining high standards. Collaborative team player with focus on achieving results and adapting to changing needs. Skilled in technical support, customer service, and problem-solving, with dependable and flexible approach.
Overview
19
19
years of professional experience
Work History
IT Field Support officer
Vault IT Pty Ltd
Perth, WA, Australia
07.2013 - Current
- Company Overview: Vault IT delivering quality IT jobs and services to companies in Perth, WA.
- Responsible for installing, configuring, troubleshooting Cisco routers, switches network components and telecomm equipment.
- Hands on experience in troubleshooting config and hardware issues comes across cisco routers, switches
- Desktop support across different customers in WA.
- Maintain updated customer hardware/software records & data sheet and ensure changes are reflected in Clarify as applicable.
- Hands on experience in handling Datacenters, cable making and adaptors.
- Provided support for circuit install, troubleshooting working along with PTT.
- Provide support for Voice gateway migration, Cisco phones
- Installing and configuring and provided support for Meraki, Juniper, Packeteer and Riverbed across different customers in WA.
- Field Engineer Responsibilities:
IT Network Support officer
Orange Business Services
Perth, WA, Australia
09.2007 - 07.2013
- Company Overview: Orange is global telecom company delivering quality IT jobs and services to companies in Perth, WA.
- Responsible for installing/configuring/troubleshooting Cisco routers/Switches network components and telecomm equipment at Level1/2 support.
- Hands on experience in loading ios /config for most series of cisco router, switches. Troubleshooted config and hardware issues comes across cisco routers, switches
- Maintain updated customer hardware/software records & data sheet and ensure changes are reflected in Clarify as applicable.
- Hands on experience in making cables.
- Installed, Configured and migrated IBM /Hp master card, visa card servers for big banks across WA.
- Provided 24/7 support for business and actively involved for on call support.
- Ensure spares of Network & Telecom CPE equipment are as per Network Engineering sparing kits standard and policy at all times in relation to Maintenance activities spares consumptions
- Field Engineer Responsibilities:
Desktop Support Tech
Bizcom NT Pty Ltd
Alice Springs, NT, Australia
07.2006 - 07.2007
- Company Overview: Bizcom foremost IT Company contracted with NT government and other private co.
- Phone, on-site technical support more than 100 users belonging to various Northern Territory government agencies in and around Alice springs.
- Good knowledge of help desk tool (unicenter service desk) and attending to escalated calls from NTG service desk first level support team.
- Escalate the issues to the team lead/service delivery manager/other related groups whenever needed.
- Effectively dealt with all the issues that comes up with operating systems windows XP on client side.
- Install, configure and troubleshoot IBM, view master workstations and laptops like Toshiba, HP Compaq, IBM etc.
- Managing the users and their assets within active directory when they move across the agencies ..
- Act as go-between end-users and team lead/ service delivery manager/Other related groups.
- Keep track of assets and upgrade them whenever needed.
- Training end-users on new systems, applications and other software.
- Desktop Support Tech Responsibilities:
Education
Masters - Information technology
RMIT University
Skills
- CCNA Certified
- Problem-solving
- Customer service
- Incident reporting
- Remote support
- Teamwork and collaboration
- Technical support expertise
Personal Skills
- Efficient and thorough organizer and planner.
- Flexible and ability to work efficiently independently or as part of a team.
- Ability to work under pressure and meet deadlines.
- Excellent Customer service.
- Tenacious and committed with a highly developed work ethic.
- Adaptable interest in applying new ideas and methodologies.
- Willingness to learn new technologies.
Timeline
IT Field Support officer
Vault IT Pty Ltd
07.2013 - Current
IT Network Support officer
Orange Business Services
09.2007 - 07.2013
Desktop Support Tech
Bizcom NT Pty Ltd
07.2006 - 07.2007
Masters - Information technology
RMIT University