Ananda Antunes

● Managed and planned events and managed event budget to deliver below projected costs.

● Supported senior leadership by developing status reports on activities related to planning, and risk mitigation for various events.

● Managed event guest list, venue, staff, transportation providers and coordinated with catering staff on timing and service style of food.

● Coordinated with creative and design teams to produce high-quality visuals for communications materials.

● Prepared or edited employee newsletters, email marketing and internal social media posts.

● Brainstormed ideas to create engaging content for internal audience in various channels.

● Provided writing support for various projects and departments aiming to translate technical terminology into plain language.

● Anticipated event requirements and handled numerous concerns in advance for smooth day-of execution.

● Assisted with marketing strategy development to increase public awareness and customer engagement.

● Helped with photo and video production and performed visual and sound editing tasks.

● Coordinated participation at major industry events and evaluated event operations to confirm continual compliance with Safety.

● Established and managed company's LinkedIn page.

● Coordinated Corporate Social Responsibility and tax incentives projects, notably Golden Lion Tamarin Conservation Project.

● Maintained accurate records of vendors accounts, payments and payment plans.

● Supported community conversations requested by environmental regulator prior to public hearing.

● Created social media content across multiple platforms according to content calendars and promotion schedules.

● Collaborated with journalism to compile information and align company messaging.

● Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

● Answered client queries and complaints to provide strong customer service.

● Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.

● Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.

● Welcomed each new arrival pleasantly and confirmed reservations and identification.

● Handled customer complaints to satisfy and retain guests.

● Assisted with luggage claim, taxi and shuttle buses services.

● Delivered friendly, prompt customer service to guests and responded to guest inquiries.

● Worked with authorities to ensure that all safety measures were in place.

● Worked flexible hours across weekend and holiday shifts.