Ananda Sithan Boopathy
Greenway
Summary
IT Infrastructure Service Delivery professional with extensive background in IT Service Desk and End User Computing. Proven ability to troubleshoot application issues and enhance user satisfaction through effective solutions. Expertise in managing diverse client environments, including Windows and iOS devices, with technical proficiency in SCCM, Azure, and VMware. IT Infrastructure Service Delivery professional specializing in End User Computing and IT Service Desk operations. Focused on troubleshooting application issues, enhancing user experience, and managing diverse client environments across Windows and iOS devices. Proficient in leveraging SCCM, VMWare Airwatch, Active Directory and native MS apps to support operational efficiency.
Overview
1
1
Certification
19
19
years of professional experience
Work History
EUC Administrator/ IT ServiceDesk lead
Tata Consultancy Services
Canberra
01.2022 - Current
- Desktop Support, Windows client OS administration, EUC, MDM and Datacenter support
- Resolve configuration issues in managed iOS devices and applications.
- Troubleshoot desktop application issues, recommended and facilitated effective solutions to enhance user experience.
- Provide End user application support for all desktop, handheld computers.
- Support Business clients, Mobile device administration and managing configuration manager (Airwatch).
- Addressed application configuration issues to support user functionality. Administer and manage corporate mobile devices throughout their entire lifecycle. register, activate, enroll devices and maintain security policies being enforced.
- Diagnose computer hardware, software, operating system problems and drive towards resolution.
- Troubleshoot application accessibility and operational issues.
- Troubleshoot device enrolment issues, MDM platform availability issues, Analyze server logs and policy implementation.
- Installed, configured, troubleshot, and managed the lifecycle of Windows OS desktops, Microsoft Office suite, iOS, and devices with customized OS.
- Install and manage Windows desktop computers and windows-based applications installed on computers.
- Provided primary datacenter support, ensuring timely tape rotation and hardware replacement to maintain operational continuity.
- Responsible for proactive and reactive fault management of hosted mobile applications such as MDM, MEAP and M2M.
- Executed business system projects that improved workplace services and streamlined operational processes.
- Employed Active Directory tools to maintain user accounts and permissions. Airwatch(VMWare), SCCM and native EUC applications
- Excellent working knowledge and experience with all Microsoft Office suite and Office 365
- Managed daily administrative operations for diverse client projects.
- Coordinated schedules and meetings for multiple stakeholders effectively.
- Developed and maintained documentation for internal processes and policies.
- Facilitated communication between departments to enhance collaboration.
- Streamlined data entry processes using company-specific software systems.
- Trained new team members on administrative procedures and tools.
- Oversaw office supplies inventory to ensure operational efficiency.
- Assisted in preparing reports and presentations for senior management reviews.
- Provided general administrative support to staff members.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Monitored emails, sorted mail and distributed correspondence accordingly.
System Administrator / IT Desktop Engineer
Tata Consultancy Services
Chennai
08.2015 - 01.2022
- Enterprise Server management and Supported end-user computing to ensure efficient workflow.
- Design, implement and maintain VMware vSphere/Nutanix/ Azure infrastructure
- Monitor, troubleshoot and capacity planning of vSphere/AHV environment
- Identified and implemented hardware and software upgrades to enhance system performance
- Evaluate new products and recommend updates and upgrades
- Provide technical guidance to other server administrators
- Troubleshoot desktop application issues for users, recommending and facilitating appropriate solutions.
- Provide End user application support for all desktop, handheld computers.
- Provide support to energy sector field users with their specialty devices, applications.
- Resolved iOS device configuration issues, ensuring optimal application functionality
- Diagnosed and resolved hardware, software, and operating system problems to restore user functionality
- Installed several hotfixes and patches on windows servers to eliminate vulnerabilities.
- Failed over Windows cluster resources from Active to Passive nodes in a cluster environment for scheduled maintenance and emergency changes.
- Updated drivers and firmware on HP/Lenovo servers
- Managed user accounts using Active Directory to create new domain accounts, provide controlled access to existing network shares as well as create new.
- Troubleshooting user account lockouts using AD Lockout tool and Microsoft Operations Manager.
- Identified highest space using folder on various NAS servers to free up disk usage using TreeSize Professional.
- Worked as a primary/dedicated Windows resource in troubleshooting printer connectivity issues.
- Migrated VMs across hosts within a HA cluster to perform maintenance tasks on ESXi/AHV hosts.
- Used VMware vMotion to eliminate application downtime from planned server maintenance by migrating running virtual machines between hosts.
- Created clones from existing VMs (both live and powered-off)
- Deployed VMs from templates and tailored their configurations.
- Responded to server down alerts in a timely manner and brought them up via HP iLO/ Lenovo IMM.
- Worked as a member of both the projects as well as the steady state operations teams.
- Participated in regular 24x7 on-call rotations and coordinated with the offshore teams for scheduled activities.
- Managed system administration for solution environment to ensure reliability. and EUC
- Tools Nutanix prism, vSphere, vCenter, Ansible
IBMi Power System (AS/400) and Global Access Management
HCL
Chennai
11.2011 - 05.2015
- IBMi Power systems Administration
- Identified and addressed performance issues related to ASP and CPU usage, optimizing system performance.
- Scheduled and managed backups to align with client requirements, ensuring data integrity and availability.
- Daily, Weekly & Monthly backup administration
- Restoration Process - Performing restoration process
- Managed user profiles and authority levels to ensure proper access.
- Enhanced user productivity by mapping network drives.
- BRMS policy administration
- BRMS network administration
- Working on MPLUS monitoring tool - Adding pagers, monitors, events.
- Resolved issues with MQM and DSTQ through basic troubleshooting.
- Maintaining the JOB table entries below the threshold level.
- Performing storage reclaim activities once in a year for each LPAR.
- Editing CL programs as per the business needs.
- Monitored status of cache batteries and coordinated timely responses during crises to maintain system reliability.
- Solution Environment System Administration and Migration
- Tools IBMi Power Systems, MIMIX
IT Service Desk Analyst
HCL
Chennai
11.2007 - 11.2011
- Global Access Management
- Managing user account across applications running on various platforms like IBM-AIX, Red Hat Linux, Z OS/RACF, SQL Administrator, Windows Active Directory, etc.
- Created and administered LAN accounts for users, ensuring secure and efficient access.
- Create LAN and/or E-mail account for the users and administer them.
- Allocated user permissions according to specific needs.
- Facilitated appropriate access for customers to utilize necessary tools.
- Grant permissions on various network resources available to users.
- Created and administered global groups to streamline user access management.
- To create and administer various shared resources e.g. Distribution Lists, Directories
- Creation and modification of exchange resources like Distribution Lists, Shared email account, Shared Calendar and Conference Rooms.
- Created new directories per customer guidelines and granted appropriate permissions.
- To set up the servers as per the customer requirement
- Setting up servers as per the client standards and granting permissions on them.
- Creation, modification and deletion of user accounts on AIX Servers
- Creation, Modification and deletion of user accounts on Mainframe/AS400.
- To Standardize the network resources as per the client requirement
- Solution Environment IT Service Desk Analyst
- Tools MS O365 module, Active directory, AS/400, Mainframe zOS, AIX administration console.
Education
Bachelor of Engineering - Electronics and Communication Engineering
Anna University
Chennai05-2007
Diploma in Engineering - Electronics and Communication Engineering
The Karur Polytechnic
Karur05-2004
Skills
- Windows OS administration
- End user support
- Application support
- Mobile device management
- Active Directory management
- IT service management
- Datacenter operations
- Desktop hardware support
- Network resource management
- Server performance optimization
- IT service delivery
- Project management
- Vendor management
- Technical writing
- Training and mentoring
Personal Information
- Date of Birth: 10/06/84
- Marital Status: Married
- Visa Status: Permanent resident
Contact
0491079594
Languages Known
English
Full Professional
Certification
- Diploma in IT Infrastructure management
- Microsoft certified professional
- ITIL V2 foundation
Timeline
EUC Administrator/ IT ServiceDesk lead
Tata Consultancy Services
01.2022 - Current
System Administrator / IT Desktop Engineer
Tata Consultancy Services
08.2015 - 01.2022
IBMi Power System (AS/400) and Global Access Management
HCL
11.2011 - 05.2015
IT Service Desk Analyst
HCL
11.2007 - 11.2011
Bachelor of Engineering - Electronics and Communication Engineering
Anna University
Diploma in Engineering - Electronics and Communication Engineering
The Karur Polytechnic