Hi, I’m
Ananda Veehala
Strathfield
Summary
A proactive manager with years of experience in team leadership in both the hospitality & health & fitness industry. Background includes sales, management and front and back-of-the-house operations.
Staff training, individual development & rosters.
Detail-oriented, strong organizational skills. Ability to handle multiple projects simultaneously managing & supporting multiple departments.
Self organized and dependable at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals.
Overview
15
years of professional experience
1
Certification
Work History
Inner West Council
Health & Fitness Team Leader
10.2023 - Current
Job overview
- Train, support & educate gym staff, personal trainers & oversee our clubs group fitness instructors.
- Promote in house programs, new classes, PT packs, gym & aquatic events.
- Program & plan the group fitness timetable for up to 115 classes.
- Ensure equipment maintenance is up to date & liasing with contractors.
- Staff rostering, timesheets & payroll.
- Keeping relevant to the current fitness trends & community needs.
Inner West Council
Certified Personal Trainer/Group Fitness Instructor
11.2021 - Current
Job overview
- Implemented new and creative exercise routines to keep participants motivated.
- Maintained up-to-date knowledge of fitness training methods to inform approach.
- Assisted clients with personal fitness goals through realistic objectives.
- Assisted individuals in setting achievable fitness goals, monitoring progress for success.
- Designed specific workout systems for individual clients based on performance ability.
- Explained exercise modifications and contraindicated movements to clients with history of injury.
- Developed healthy eating meal plans for clients to provide holistic approach.
Inner West Council
Customer Service Officer
01.2021 - Current
Job overview
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Tracked customer service cases and updated service software with customer information.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handled customer inquiries and suggestions courteously and professionally.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
Novotel Sydney Brighton Beach
Fulltime-Health Club & Day Spa Manager
06.2019 - 02.2021
Job overview
- Served as a point of reference for fitness & day spa expertise within the club.
- Promote fitness programs & Day spa treatments. Provide knowledge to new & current members about our facilities.
- Set clear sales goals for each employee, tracking progress and milestones and offering support and assistance as needed.
- Trained newly hired employees, offering insight into their job duties and providing positive feedback on their work.
- Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
- Promoted a safe and interactive environment for club clients and members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Novotel Sydney Brighton Beach
Casual-Personal Trainer & Group Fitness Instructor
03.2016 - 02.2021
Job overview
- Designed individual and small group exercise fitness programs and regimens.
- Trained clients during strength training, cardio vascular exercise and stretching.
- Instruct clients how to properly operate exercise equipment.
- Delivered fun and motivating group fitness classes designed to improve overall health and fitness levels.
- Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Set up and broke down equipment before and after classes.
- Assisted individuals in setting achievable fitness goals, monitoring progress for success.
- Used music to motivate and energize classes.
- Adapted classes to meet needs of participants with varying fitness levels.
Crunch Female Fitness Centre
Part Time-Group Fitness Instructor
08.2014 - 10.2018
Job overview
- Created structured and innovative fitness programs to be executed in small to large group atmospheres.
- Offered inspiration and guidance to all club members and group event patrons.
- Monitored client progress in group settings and ensured safety through proper technique.
- Provided guidance and inspiration to class members and recommended additional fitness resources.
- Cultivated positive relationships with class participants by teaching a variety of challenging and entertaining group fitness classes.
Sofitel, Qantas International Business Lounge, Sydney
Fulltime, Airport Lounge Duty Manager
04.2010 - 03.2012
Job overview
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Listened to, understood and clarified guest concerns and issues.
- Encouraged feedback from customers and used feedback to implement positive changes within the lounge.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Correctly calculated inventory and ordered appropriate supplies.
- Carefully interviewed, selected, trained and supervised staff.
- Maintained a safe working and guest environment to reduce the risk of injury and accidents.
- Oversaw front of house personnel to maintain adequate staffing & shift coverage according to business operations.
Education
Tafe, Randwick
Certificate 3, 4 & Diploma of Fitness from Fitness
07.2013
Sydney Travel & Tourism College, Sydney, CBD
Certificate 3 In Travel & Tourism from Travel & Tourism
1997
Vaucluse High School, Vaucluse
High School Diploma
1994
Skills
- Teamwork and collaboration
- Staff management
- Strength Training Technique
- Class Instruction
- Class Coordination
- Program Planning
- Designing Classes and Routines
- Leadership and Coaching
Certification
Strength & Conditioning Coach Level 1 2023
First aid & CPR- 2022
MMA trainer - 2022
Group Cycle instructor - 2022
Corrective exercise instructor - 2021
Boxing instructor - 2012
Aqua instructor - 2012
Timeline
Health & Fitness Team Leader
Inner West Council
10.2023 - Current
Certified Personal Trainer/Group Fitness Instructor
Inner West Council
11.2021 - Current
Customer Service Officer
Inner West Council
01.2021 - Current
Fulltime-Health Club & Day Spa Manager
Novotel Sydney Brighton Beach
06.2019 - 02.2021
Casual-Personal Trainer & Group Fitness Instructor
Novotel Sydney Brighton Beach
03.2016 - 02.2021
Part Time-Group Fitness Instructor
Crunch Female Fitness Centre
08.2014 - 10.2018
Fulltime, Airport Lounge Duty Manager
Sofitel, Qantas International Business Lounge, Sydney
04.2010 - 03.2012
Sydney Travel & Tourism College
Certificate 3 In Travel & Tourism from Travel & Tourism
Vaucluse High School
High School Diploma
Strength & Conditioning Coach Level 1 2023
First aid & CPR- 2022
MMA trainer - 2022
Group Cycle instructor - 2022
Corrective exercise instructor - 2021
Boxing instructor - 2012
Aqua instructor - 2012
Tafe
Certificate 3, 4 & Diploma of Fitness from Fitness
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