Sumit
Clyde North,VIC
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
Operations Supervisor
Ventura Bus Lines
, VIC
05.2019 - Current
- Ensured all charter allocations across the group to maximise fleet utilisation and minimise subcontracting.
- Managed depot Charter Officers and the central Charter team to ensure all current and prospective customers are handled in a professional and consistent manner.
- Built and maintained strong customer relationships within the Melbourne region to profitably grow the business.
- Developed and implement a plan to prospect and secure new business.
- Provided market intelligence on current positioning and identify new revenue opportunities including upselling.
- Motivated and trained employees to maximize team productivity.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Trained new employees on proper protocols and customer service standards.
Fleet Controller
Ventura Bus Lines
, VIC
12.2016 - 04.2019
- Worked with drivers, customers and company personnel to resolve service issues, routing and planning and mechanical problems.
- Partnered with transportation manager to provide oversight to route planning.
- Performed administrative duties such as payroll, driver counselling and accident reviews.
- Conducted analysis of fleet operations and profitability to make recommendations for continuous improvement.
- Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
Bus Driver
Ventura
, VIC
11.2014 - 12.2016
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Transported passengers safely along prescribed routes according to tight schedules.
- Reported vehicle traffic violations, vehicle damage and accidents to management to comply with legal and insurance obligations.
- Obeyed federal, state laws and regulations to enable safe transportation outcomes for participants.
Customer Service Officer
Australia Post
, VIC
04.2012 - 10.2014
- Performed customer sales and service transactions
- Maintained a cash advance accurately – which includes handling and processing cash, cheques, credit cards and EFTPOS
- Promoted and processed a broad range of financial agency transactions through Australia Post's technology systems
- Promoted our products and services through up-selling and cross-selling, merchandising and other promotional activities
- Resolved concerns with products or services to help with retention and drive sales.
Education
Diploma of Hospitality Management -
Skills
- Department Oversight
- Sales Tracking
- Employee Motivation
- Records Organization and Management
- Administrative Management
- Performance Assessment
- Quality Assurance
- Verbal and Written Communication
Timeline
Operations Supervisor - Ventura Bus Lines
05.2019 - Current
Fleet Controller - Ventura Bus Lines
12.2016 - 04.2019
Bus Driver - Ventura
11.2014 - 12.2016
Customer Service Officer - Australia Post
04.2012 - 10.2014
Tafe - Diploma of Hospitality Management,
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