Ananta Gurung
West Ryde,Australia
Summary
Highly efficient and Result-oriented F&B Outlets Manager, a dedicated and hardworking professional with 13 years of experience working in the food and beverage field. Exceptional track record of providing the best customer service to patrons to ensure recurring business and increased profits.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Restaurant Duty Manager
Cafe Sydney
Sydney CBD, NSW
08.2023 - Current
- Manage day-to-day operations within budgeted guidelines and to the highest standards.
- Preserve excellent levels of internal and external customer service.
- Planning menus in consultation with Chefs -Identify customers' needs and respond proactively to all of their concerns.
- Lead team by attracting, recruiting, training, and appraising talented personnel.
- Establish targets, KPIs, schedules, policies, and procedures. Planning and organizing special functions.
- Planning and organizing special functions.
- Provide two-way communication and nurture an ownership environment with emphasis on motivation and teamwork.
- Ensuring dining facilities comply with health regulations and are clean, functional, and of suitable appearance.
- Arranging the purchasing and pricing of goods according to budget.
- Maintaining records of stock levels and financial transactions.
- Conferring with customers to assess their satisfaction with meals and service.
- May take reservations, greet guests, and assist in taking orders.
- Responded promptly to any emergency situations that arose during shifts.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Investigated customer complaints in a timely manner, resolving issues efficiently.
Restaurant Manager
Pittwater RSL Club
Mona Vale, Australia
04.2023 - 07.2023
- Handling 4 outlets venue in Pittwater.
F&B Restaurant Manager
CONRAD HOTEL & RESORT (Hilton worldwide)
Algarve, Portugal
10.2022 - 03.2023
- Worked with Conrad Algarve (Luxury collection) as F&B Restaurant Manager, Taking charge of Multiple Outlets and below the job duties responsibility: Oversee operations of Food and Beverage outlets
- Maintain exceptional levels of customer service
- Recruit, manage, train, and develop the team
- Assist with annual and mid-year appraisals with team members under your responsibility
- Manage guest queries in a timely and efficient manner
- Work within budgeted guidelines
- Assist in setting departmental targets and objectives, work schedules, budgets, and policies and procedures
- Develop menus with other members of Food and Beverage team
- Accountable for monthly stock takes
- Incentivise team members to maximize sales and revenue
- Deputise for the Food and Beverage manager in their absence
- Comply with hotel security, fire regulations and all health and safety legislation
- Assist other departments wherever necessary and maintain good working relationships.
F&B-Restaurant Manager
Sublime Comporta Country Retreat & SPA
Comporta, Portugal
06.2022 - 10.2022
- Pre-Opening: Manager of Tasca D Comporta, Portuguese Restaurant, Bar, and Pool Bar. Below are the job duties and responsibilities: Oversees food preparation, ensuring compliance with health, safety, food handling, and hygiene standards.
- Ensures customer satisfaction with all aspects of the restaurant and dining experience.
- Handles customer complaints, resolving issues in a diplomatic and courteous manner.
- Ensures compliance with alcoholic beverage regulations.
- Estimates food and beverage costs.
- Manages inventory and purchases food and supplies.
- Conducts daily inspection of restaurant and equipment to ensure compliance with health, safety, food handling, and hygiene standards.
- Periodically evaluates restaurant equipment for repairs and maintenance; schedules for service.
- Collaborates with chefs to develop appetizing menus.
- Maintains sales records and tracks cash receipts
- Prepares and submits operations reports, and other documentation requested by the regional manager.
- Performs other duties as assigned.
F&B Restaurant Manager
Pre-Opening Biggest : Hampton by Hilton Marjan Beach Hotel
Ras Al Khaimah, UAE
03.2021 - 03.2022
- Pre-Opening F&B Outlet Manager, Smoothly open 5 F&B Outlets including 515 Room service, below the job duties responsibility: Interviews, selects, trains, supervises, counsels and disciplines restaurant staff for the efficient operation of the outlet
- Organizes and conducts pre-shift and department meetings communicating pertinent information to the staff, such as house count and menu changes
- Schedules and directs staff in their work assignments
- Maximizes restaurant department profitability; implements effective controls of food, beverage, and labor costs and monitors the restaurant's budget to ensure efficient operations, including achieving budgeted revenue and labor expenses
- Ensures par stock levels are maintained [by calculating inventory, ordering, retrieving and stocking product]
- Evaluates cost effectiveness of all aspects of operation
- Develops and implements cost saving and profit enhancement measures
- Utilizes computers to accurately charge customers, create forecast and revenue reports and draft correspondence
- Inputs and retrieves data and changes computer procedures and programs the system accordingly
- Moves throughout facility and kitchen areas to visually monitor and take corrective action to ensure food quality and service standards are met
- Verifies temperatures, judge's appearance and taste of products, and checks preparation methods to determine quality
- Provides guidance for improvement and implements necessary adjustments for consistency
- Regularly reviews and evaluates the degree of customer satisfaction of the restaurant; recommends and implements new marketing and/or operational policies and procedures when necessary to keep up with demand and market changes; investigates and resolves food quality and service complaints
- Interacts positively with customers
- Responsible for ensuring compliance with all policies and procedures that relate to the restaurant as well as all local, state and federal laws and regulations; responsible for ensuring cleanliness and proper sanitation of all work and service areas
- Participates in the development, implementation and marketing of new and creative menus to attract a pre-determined customer market; promotes the cross-selling of other hotel outlets and the company.
Assistant Restaurant Manager (In-charge of Outlets)
Doubletree by Hilton Marjan Island Resorts -5 Hotel Resort with 727 Room
Ras Al khaimah, UAE
12.2016 - 02.2021
- Venue - Al Marjan All Day Dining Main Restaurant & Bar, Southern UAE's biggest capacity restaurant in Ras Al Khaimah. Breakfast - 1500 covers every day, lunch - 1200 covers every day, and dinner - 1400 covers every day.
- Venues - Pre-Opening - Specialty MEZE Turkish Restaurant & SANCHAYA Japanese Restaurant, Sanchaya: 1st in Tripadvisor ranking across the RAK, Meze: 2nd in Tripadvisor ranking in across the RAK City.
F&B Supervisor
Desert Islands Resorts & Spa by ANANTARA
Abu Dhabi, UAE
05.2016 - 11.2016
- Savannah Steak Grill Specialty Outlet, Award winning Restaurant in Abu Dhabi
F&B SUPERVISOR
Movenpick Jumeirah Lakes Tower
Dubai, UAE
02.2014 - 05.2015
- Looking 5 Outlets Nosh All day Dining Restaurant, In Room Dining, Meeting & Events, Mini-bar & Crema Coffee Shop- Rooms - 168 (5 Business Hotel)
Waiter
Pre-Opening Radisson Royal Dubai
Dubai, UAE
11.2010 - 05.2014
- (Pre-opening- Jal Tower to Radisson Royal to Nassima Royal & Now VOCOIHG) Sheikh Zayed Road, Dubai, UAE, Luxury 5 Hotel
F&B Captain
Grand Millennium Al Wahda
Abu Dhabi, UAE
06.2012 - 02.2014
- Portobello Award Winning Fine Dining Italian Restaurant by Time out Magazine, Rooms - 844 (5 Luxurious City Hotel)
Education
School Leaving Certificate -
MA VI Ladavir
Dhudhauli, NepalDiploma of Hospitality Management -
NSW, Australia
AustraliaSkills
- Understanding Hotel/Restaurants Operations & Supervising People
- Effective Communication
- Planning For Business
- KPI Setting and Review
- Teamwork & Teamplayer
- Cost Control, Payroll control & Beverage cost control
- Labor and Food Cost Control
- Inventory Control
- (HACCP) & Food safety
- Order Supplies & stock take
- Food Preparation and Safety
- Menu Planning, Marketing and Advertising
- Time Management & Staff Scheduling
- Drive For Results
- Team Development, Hiring and Training
- SOP Development
- Health and safety compliance
- Employee engagement
- Policy Enforcement
- Attention to Detail
- Staff Training and Development
Hobbies and Interests
- Travelling
- Listen Music
- Food Lover
Certification
- Holding RSA certified license
- Food safety Supervisor Certificate
References
References Available Upon Request
Languages
English
Full Professional
Hindi
Full Professional
Nepali
Native/ Bilingual
Timeline
Restaurant Duty Manager
Cafe Sydney
08.2023 - Current
Restaurant Manager
Pittwater RSL Club
04.2023 - 07.2023
F&B Restaurant Manager
CONRAD HOTEL & RESORT (Hilton worldwide)
10.2022 - 03.2023
F&B-Restaurant Manager
Sublime Comporta Country Retreat & SPA
06.2022 - 10.2022
F&B Restaurant Manager
Pre-Opening Biggest : Hampton by Hilton Marjan Beach Hotel
03.2021 - 03.2022
Assistant Restaurant Manager (In-charge of Outlets)
Doubletree by Hilton Marjan Island Resorts -5 Hotel Resort with 727 Room
12.2016 - 02.2021
F&B Supervisor
Desert Islands Resorts & Spa by ANANTARA
05.2016 - 11.2016
F&B SUPERVISOR
Movenpick Jumeirah Lakes Tower
02.2014 - 05.2015
F&B Captain
Grand Millennium Al Wahda
06.2012 - 02.2014
Waiter
Pre-Opening Radisson Royal Dubai
11.2010 - 05.2014
School Leaving Certificate -
MA VI Ladavir
Diploma of Hospitality Management -
NSW, Australia
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