Ananthitha M N

- Provided Level 1 support to end-users and clients for computer hardware, software, operating systems, and network issues via various communication channels.

- Assisted with workstation setup, software installations, and troubleshooting of applications and peripherals.

- Ensured adherence to software licensing requirements and organizational policies, maintaining compliance through security breach checks.

- Managed user accounts, permissions, and access rights in Active Directory.

- Escalated complex issues to second-tier support analysts.

- Offered prompt technical assistance to teachers, staff, and students for desktop hardware, software, OS, and network-related issues.

- Applied exceptional customer service skills to meet the needs and expectations of customers.

- Understood queries and concerns and actioned/delivered information, appropriately.

- Ensure proper stock rotation to minimize obsolescence and provide multiple options for customers.

- Assist customers with product, promotion and policy information.

- Ensuring the display of new promotions and deals to attract more customers and maintain customer satisfaction.

- Completing and submitting the daily paperwork required to ensure store operations.