Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ananya Heer

Ultimo

Summary

Dynamic customer service professional with extensive experience in education, hospitality, and event staffing. Expertise in developing tailored lesson plans that address individual student needs, utilizing innovative teaching methods to enhance learning experiences and facilitate comprehension. Committed to delivering exceptional service and support, ensuring satisfaction in every interaction.

Overview

4
4
years of professional experience

Work History

English and Maths Tutor – Sole Trader

Ignite Your Learning
04.2025 - Current
  • Delivered tailored one-on-one tutoring in English to students across various year levels
  • Communication with parents and students through phone and email to discuss learning objectives
  • Submit detailed fortnightly progress reports for each student, tracking academic development

Employee

VIPeople
01.2023 - Current
  • Assist with crowd control, building communication skills, ticket scanning, and providing information to attendees
  • Ensuring the safety and security of the event by managing entry points and reporting incidents or calling for medical assistance via the radio

Waiter

The Grand Pavilion
06.2024 - 01.2025
  • Exceptional customer service by greeting and assisting customers in a professional and friendly manner, ensuring a positive dining experience.

Employee

Sherwood Cafe
06.2024 - 01.2025
  • Built strong relationships with regular customers, providing personalised service that encouraged repeat visits and contributed to a loyal customer base.

Employee

KFC
08.2021 - 01.2022
  • Managing my time efficiently while working under stress
  • Learned to work and cooperate as a team with fellow employees

Education

High School -

Merewether High School
Broadmeadow, Newcastle

Bachelor - Law and Business

University of Technology of Sydney

Skills

  • Patience and empathy
  • Problem-solving skills
  • Creative thinking
  • Collaboration and teamwork

Accomplishments

  • 2025 UTS LSS Clyde & Co Gauntlet Skills Competition. Placed 2nd. The Competition consisted of Client interview, Negotiations and Witness Examination.

Timeline

English and Maths Tutor – Sole Trader

Ignite Your Learning
04.2025 - Current

Waiter

The Grand Pavilion
06.2024 - 01.2025

Employee

Sherwood Cafe
06.2024 - 01.2025

Employee

VIPeople
01.2023 - Current

Employee

KFC
08.2021 - 01.2022

High School -

Merewether High School

Bachelor - Law and Business

University of Technology of Sydney

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Ananya Heer